Csr - Customer Service Representative

3 weeks ago


Haldwani UL IN AlgoMinds Tech Full time

We are seeking a dedicated E-Commerce Customer Support Executive to manage customer interactions and ensure an excellent online shopping experience The role involves handling queries resolving complaints processing orders and coordinating with internal teams to deliver prompt and effective service Key Responsibilities Customer Interaction Support Respond to customer queries via phone email live chat and social media Provide detailed product information order status updates and post-purchase support Handle customer complaints returns exchanges and refund requests politely and efficiently Order Service Management Track process and update orders on time Coordinate with warehouse logistics teams for smooth and timely deliveries Monitor and manage cancellations replacements and service requests E-Commerce Operations Assistance Ensure accuracy of customer details order data and transaction records Maintain daily logs of customer interactions and feedback Support listing accuracy and update information on e-commerce portals when needed Reporting Collaboration Prepare daily weekly customer service reports Coordinate with marketing operations and logistics teams for promotions order surges or issue resolution Job Type Full-time Language English Preferred Hindi Preferred Work Location In person



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