Service Coordinator

10 hours ago


Kottayam, Kerala, India Petra Infoserv Pvt Ltd Full time
  • Coordinate daily service operations for HP, Lenovo, Acer, and project-related calls, including call assignment, scheduling.
  • Track open calls, parts requests, pending cases, and ensure timely call closure with proper CCR uploading and escalation handling.
  • Handle customer case calls, provide updates, and support engineers.
  • Manage spare parts operations including DRR creation, spare receipt, stock updating, and verification of all incoming parts.
  • Support logistics tasks when required and ensure accurate handling of courier bills and payments.
  • Monitor service metrics such as TAT, first-time fix, call closure rate, and customer satisfaction, and escalate issues as necessary.
  • Maintain proper documentation.

Job Type: Full-time

Pay: ₹14, ₹19,000.00 per month

Work Location: Remote


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