Service Coordinator

3 hours ago

Kottayam, Kerala, India NORONA TECH LLP Full time ₹ 1,50,000 - ₹ 2,28,000 per year

Job description:

Coordinate daily service operations for HP, Lenovo, Acer, and project-related calls, including call assignment, scheduling.

Track open calls, parts requests, pending cases, and ensure timely call closure with proper CCR uploading and escalation handling.

Handle customer case calls, provide updates, and support engineers.

Manage spare parts operations including DRR creation, spare receipt, stock updating, and verification of all incoming parts.

Support logistics tasks when required and ensure accurate handling of courier bills and payments.

Monitor service metrics such as TAT, first-time fix, call closure rate, and customer satisfaction, and escalate issues as necessary.

Maintain proper documentation.

Preferred Qualifications and Skills

Experience in managing service operations, preferably for a laptop/desktop service center.

Strong coordination skills.

Technical background (Diploma or Degree).

Job Types: Full-time, Permanent

Pay: ₹15, ₹19,000.00 per month

Work Location: In person

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