Service Call Cordinator

5 days ago


Kottayam, Kerala, India K M Technologies Full time

Position Title: Service Coordinator (Female)

Department: Service / Customer Support

Location: Kottayam

Employment Type: Full-Time

Job Responsibilities

  • Coordinate with customers for service calls and schedule technician visits
  • Log service requests and maintain service register / software
  • Assign service calls to field engineers and track completion
  • Follow up with engineers for status updates and closure reports
  • Maintain AMC / warranty records and schedule preventive maintenance visits
  • Prepare service reports, quotations, and documents related to service jobs
  • Handle inbound calls & customer queries related to service
  • Maintain spare parts inward/outward register and update stock
  • Track pending service calls and escalate if required
  • Provide daily/weekly service updates to management
  • Support service billing & follow-up for payment if required

Required Skills & Qualifications

  • Graduate / Diploma (any discipline)
  • 1–3 years of experience in service coordination / customer support (preferred)
  • Good communication skills (English & local language)
  • Strong coordination & follow-up skills
  • Basic computer proficiency (MS Office, Email, Excel)
  • Knowledge of CRM / service tracking tools preferred
  • Organized, punctual, and customer-friendly attitude

Job Types: Full-time, Permanent

Pay: ₹14, ₹23,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person


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