Service Call Cordinator
5 days ago
Position Title: Service Coordinator (Female)
Department: Service / Customer Support
Location: Kottayam
Employment Type: Full-Time
Job Responsibilities
- Coordinate with customers for service calls and schedule technician visits
- Log service requests and maintain service register / software
- Assign service calls to field engineers and track completion
- Follow up with engineers for status updates and closure reports
- Maintain AMC / warranty records and schedule preventive maintenance visits
- Prepare service reports, quotations, and documents related to service jobs
- Handle inbound calls & customer queries related to service
- Maintain spare parts inward/outward register and update stock
- Track pending service calls and escalate if required
- Provide daily/weekly service updates to management
- Support service billing & follow-up for payment if required
Required Skills & Qualifications
- Graduate / Diploma (any discipline)
- 1–3 years of experience in service coordination / customer support (preferred)
- Good communication skills (English & local language)
- Strong coordination & follow-up skills
- Basic computer proficiency (MS Office, Email, Excel)
- Knowledge of CRM / service tracking tools preferred
- Organized, punctual, and customer-friendly attitude
Job Types: Full-time, Permanent
Pay: ₹14, ₹23,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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