Head of Operations

24 hours ago

Panjim, Goa, India Jolt Method, Goa Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Head of Operations (30k-40k/month, full-time, 6 days a week)

Company Description:
Jolt is a premium fitness, sports and wellness destination built around community, results, and long term health. More than just a gym, Jolt creates a holistic environment where training, recovery, and lifestyle come together. Our first location brings pickleball, padel, a state of the art gym, studio and recovery facilities all under one roof so you can train smarter, recover better, and live stronger.

Role Description:
We're looking for a dynamic Operations Manager to lead the day-to-day functioning of our gym, courts, and café. This role ensures seamless facility operations, exceptional member experiences, and smooth coordination across teams, vendors and events. The ideal candidate is passionate about fitness, strong on operational knowledge, and thrives in a community driven environment.

This is a full-time on-site role for a Fitness Coach based in North Goa.

Key responsibilities:

  • Facility Operations
    Oversee the day-to-day functioning of the gym, courts, and cafe areas. Ensure all spaces are clean, safe, and guest-ready at all times. Coordinate maintenance schedules for equipment, lighting, and other infrastructure. Manage vendor relationships (cleaning, security, maintenance, tech).
  • Membership & Guest Experience
    Work closely with the front desk and trainers to ensure a seamless member experience. Track and optimize membership onboarding, renewals and feedback. Support community events, tournaments, and wellness programs.
  • Staff & Scheduling
    Manage shifts and rosters for trainers, front desk, housekeeping, and support staff. Drive team accountability, communication and morale. Conduct regular check-ins to ensure operational excellence and service consistency.
  • Finance & Inventory:
    Oversee daily cash flow, billing and expense tracking in coordination with accounts. Manage procurement and inventory for gym supplies, cafe items and merchandise. Optimize operating costs while maintaining quality standards.
  • Marketing & Events:
    Coordinate with external partners and teams to facilitate on-ground activations, shoots, or events. Support execution of workshops, wellness pop-ups, and sports tournaments.
  • Compliance & Safety:
    Maintain emergency response and first-aid protocols.

Qualifications:

  • Bachelor's degree in Business, Hospitality, Sports Management or related field.
  • 3–6 years of experience in operations, preferably in wellness, hospitality or sports facilities.
  • Strong leadership, multitasking and problem-solving skills.
  • Excellent communication and people management / stakeholder management abilities.
  • Passion for wellness, sports and an active lifestyle.
  • First-aid and CPR certification

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