Customer Success Manager

4 days ago


Bengaluru, Karnataka, India Cubic Logics (apps365) Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Job Description:

Position:
Customer Success Manager (CSM)

To apply, please fill this form first: 

About the Role

We're looking for a high-performing Customer Success Manager
with proven experience in the
international SaaS market
to own post-sale relationships,
drive renewals, upsell opportunities
, and ensure high product adoption. You'll manage a large portfolio of customers, build strategic engagement plans, and coach a small team toward shared goals.

Key Responsibilities

  • Own customer relationships across a large account base, ensuring 90%+ renewal rate and identifying expansion opportunities.
  • Align product capabilities with customer business outcomes; act as a trusted advisor for HR365 and Apps 365.
  • Drive product adoption and usage through strategic check-ins, onboarding, and proactive engagement.
  • Lead upsell and cross-sell initiatives based on customer needs and usage data.
  • Collaborate with Sales, Support, Product, and Engineering teams to resolve issues and deliver value.
  • Monitor key success metrics: adoption, engagement, retention, and satisfaction.
  • Mentor junior CSMs and contribute to building a high-impact customer success motion.
  • Design and execute scalable engagement programs to boost retention and customer advocacy.

Qualifications & Experience

· 5+ years in Customer Success, Technical Consulting, or Project Delivery roles in the SaaS/Cloud space.

· Experience managing 500+ international accounts (US, UK, Canada, Australia preferred).

· Strong understanding of business strategy and technical product use cases.

· Proven ability to drive renewals and expand account value through upselling and cross-selling.

· Proficient in cloud platforms, data analysis, and CRM tools.

About Cubic Logics:

Cubic Logics, a Great Place to Work-certified
company, offers a dynamic and inclusive environment where
innovation and growth
go hand in hand. You'll work on
cutting-edge Microsoft 365 and Power Platform solutions
that make a real impact for global clients.

  • We value your growth personally and professionally and provide the tools, mentorship, and opportunities to help you thrive. Here,
    your ideas matter
    , your contributions are recognized, and your career can truly take off.


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