Customer Success Manager

2 days ago

Bengaluru, Karnataka, India Cubic Logics (apps365) Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Job Description:

Position:
Customer Success Manager (CSM)

To apply, please fill this form first: 

About the Role

We're looking for a high-performing Customer Success Manager
with proven experience in the
international SaaS market
to own post-sale relationships,
drive renewals, upsell opportunities
, and ensure high product adoption. You'll manage a large portfolio of customers, build strategic engagement plans, and coach a small team toward shared goals.

Key Responsibilities

  • Own customer relationships across a large account base, ensuring 90%+ renewal rate and identifying expansion opportunities.
  • Align product capabilities with customer business outcomes; act as a trusted advisor for HR365 and Apps 365.
  • Drive product adoption and usage through strategic check-ins, onboarding, and proactive engagement.
  • Lead upsell and cross-sell initiatives based on customer needs and usage data.
  • Collaborate with Sales, Support, Product, and Engineering teams to resolve issues and deliver value.
  • Monitor key success metrics: adoption, engagement, retention, and satisfaction.
  • Mentor junior CSMs and contribute to building a high-impact customer success motion.
  • Design and execute scalable engagement programs to boost retention and customer advocacy.

Qualifications & Experience

· 5+ years in Customer Success, Technical Consulting, or Project Delivery roles in the SaaS/Cloud space.

· Experience managing 500+ international accounts (US, UK, Canada, Australia preferred).

· Strong understanding of business strategy and technical product use cases.

· Proven ability to drive renewals and expand account value through upselling and cross-selling.

· Proficient in cloud platforms, data analysis, and CRM tools.

About Cubic Logics:

Cubic Logics, a Great Place to Work-certified
company, offers a dynamic and inclusive environment where
innovation and growth
go hand in hand. You'll work on
cutting-edge Microsoft 365 and Power Platform solutions
that make a real impact for global clients.

  • We value your growth personally and professionally and provide the tools, mentorship, and opportunities to help you thrive. Here,
    your ideas matter
    , your contributions are recognized, and your career can truly take off.

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Adobe Systems Ltd Full time US$ 90,000 - US$ 1,20,000 per year

    Our Company Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences Were passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India NetCom Learning Full time

    Job DescriptionAbout the Role:The Customer Success Manager role exists to align with the portfolio of an existing Sales Executive, they are responsible for ensuring a healthy return of business for our customers by driving our product. You ll do this by leveraging data and insights to engage with customers at specific points in their NetCom Journey.Our CSM s...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India IP Infusion Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Success Manager Role Description The Customer Success Manager is a dynamic role that is inherently cross-functional. You will proactively create and implement plans for building, growing and retaining long-term customer relationships. You will work directly with customers, sales, product support, product management, and internal engineering team(s)...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India CleverTap Full time

    About the Role As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization solution engineering and product adoption with the customer s system retain and grow CleverTap business by effective customer success management What will you do - Drive the product adoption to help customer...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India CBL Data Science Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    InstaFinancials is hiring a proactive Customer Success Manager to drive client satisfaction, retention, and growth by managing relationships, ensuring smooth onboarding, maximizing value delivery, supporting sales, and driving customer success.Health insuranceProvident fund

  • Customer Success Manager

    7 days ago

    Bengaluru, Karnataka, India Servion Global Solutions Full time

    8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management1. Customer Engagement and Relationship Management- Act as the primary point of contact for the customer, building trust and long-term...

  • Customer Success Manager

    5 days ago

    Bengaluru, Karnataka, India Nudge Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    About NudgeNudge is an AI-native commerce platform that personalizes shopping experiences for both humans and AI agents. We're backed by marquee investors across the globe, including Antler & founders of Datadog, Miro, and Framer.Role OverviewAs a Customer Success Manager at Nudge, you will be the trusted advisor and primary point of contact for our...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India BiteSpeed Full time

    What you'll do:- Your core job is to own our international customer relationships, make them successful and fans of BiteSpeed.- Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.- Becoming a trusted product advisor for our international customers,...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India eShipz Full time US$ 9,00,000 - US$ 12,00,000 per year

    Customer Success Manager (4+ Years of Experience)Location:Bengaluru, India (Work from Office)We're looking for an experienced and proactive Customer Success Manager to join our team in Bangalore. In this role, you will be the trusted advisor and primary point of contact for our most valuable clients, ensuring they achieve their business outcomes and maximize...

  • Customer Success Manager

    7 days ago

    Bengaluru, Karnataka, India Scrut Automation Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Description: Customer Success Manager- APACRole DetailsPosition: Customer Success ManagerLocation: Bangalore (on-site)Shift timings : 10am- 70m ISTAbout SCRUT AutomationScrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture,...