Operations & Facilities Manager

1.⁠ ⁠Operational Management & Oversight:

* Manage the day-to-day operations of all integrated facility services, including but not limited to:

* Hard Services: HVAC, electrical, plumbing, mechanical, fire safety systems, building fabric maintenance.

* Soft Services: Cleaning, housekeeping, security, landscaping, pest control, waste management, front desk/reception services.

* Specialized Services: Energy management, space planning, project management for minor works, IT infrastructure support (where applicable).

* Develop, implement, and monitor operational policies, procedures, and best practices to ensure efficiency, effectiveness, and consistency across all services.

* Ensure all services are delivered in line with contractual commitments, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).

* Conduct regular inspections and audits to ensure facilities are well-maintained, safe, and compliant with health, safety, and environmental regulations.

* Proactively identify and resolve operational issues and problems in a timely and effective manner.

* Implement and manage maintenance management systems (e.g., CMMS/CAFM) for optimal asset lifecycle management and preventive/predictive maintenance.

2.⁠ ⁠Team Leadership & Management:

* Lead, mentor, and manage a diverse team of facility professionals, technicians, and support staff, fostering a high-performance and collaborative work environment.

* Oversee staffing plans, including recruitment, training, performance evaluations, and career development for the IFM team.

* Delegate tasks effectively and ensure clear communication of roles, responsibilities, and expectations.

* Promote a strong safety culture and ensure adherence to all health and safety guidelines.

3.⁠ ⁠Financial Management:

* Manage facility budgets and expenses, ensuring cost optimization without compromising service quality.

* Prepare and manage monthly expenditure forecasts, and contribute to annual budgeting processes.

* Track costs, analyze financial data, and identify opportunities for cost savings and operational efficiencies.

* Oversee invoice processing and ensure accurate record-keeping of financial transactions.

4.⁠ ⁠Vendor & Contractor Management:

* Manage and coordinate relationships with external service providers and contractors, including negotiation of contracts, monitoring performance, and ensuring compliance with service agreements.

* Conduct competitive tendering exercises and select suitable specialist subcontractors.

* Ensure timely payment to vendors and adherence to contractual terms.

5.⁠ ⁠Compliance & Risk Management:

* Ensure all facility operations comply with local, national, and international laws, regulations, and industry standards (e.g., health and safety, environmental, building codes).

* Develop and implement emergency preparedness plans and conduct regular drills.

* Identify potential operational risks and implement mitigation strategies.

* Maintain accurate records and reports related to facility operations, incidents, and compliance.

6.⁠ ⁠Client & Stakeholder Management:

* Act as the primary point of contact for client interactions, addressing concerns, gathering feedback, and striving to exceed customer expectations.

* Build and maintain strong relationships with internal and external stakeholders, including tenants, employees, and senior management.

* Provide regular reports on operational efficiency, quality standards, and key performance metrics to stakeholders.

7.⁠ ⁠Continuous Improvement & Innovation:

* Analyze operational data to identify trends, areas for improvement, and opportunities for innovation.

* Implement process improvements and integrate new technologies or business processes to enhance efficiency and service delivery.

* Stay updated on industry trends, best practices, and technological advancements in IFM.

Job Types: Full-time, Permanent

Pay: ₹55, ₹65,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Day shift

Work Location: In person