Facilities Operations Manager

About Facility Management Services:

Providing workplace solutions and facility management expertise contributes to better business performance and enhances the work experience.

A global leader in the industry, we serve thousands of customers worldwide with presence in over 30 countries.

We have been operating in India since 2005 and have grown significantly. We manage facilities across 150+ cities and 21 States.

Our High-Trust High-Performance culture is honored by The Great Place to Work Institute and ranked 6th amongst India's Best Companies to work for 2022.

Job Responsibilities:

The Head of Housekeeping and Cleaning Excellence oversees all housekeeping and sanitation operations across a large corporate campus.

This role involves managing a substantial team to ensure impeccable standards of cleanliness, hygiene, and organization throughout a high-traffic office environment.

The ideal candidate will be a strategic and experienced leader with a deep understanding of modern cleaning technologies, environmental health and safety regulations, and team management.

Key Responsibilities

• Develop and execute a comprehensive strategy for housekeeping services aligning with overall corporate objectives.
• Establish performance metrics (KPIs) to measure and continuously improve cleaning quality, efficiency, and employee satisfaction.
• Oversee budget and procurement processes for labor costs, equipment, and supplies.
• Forecast and manage capital expenditures and operational expenditures.

Operational Excellence and Quality Assurance

• Implement standardized cleaning protocols and procedures ensuring compliance with company standards.
• Conduct regular inspections and audits of facilities to maintain quality and regulatory requirements.
• Leverage technology to optimize workflows and track service delivery.
• Address and resolve any cleaning-related issues or feedback promptly and professionally.

Team Leadership and Development

• Lead and manage a large team of housekeeping staff, supervisors, and vendors fostering a culture of accountability and high performance.
• Develop training programs covering best practices, safety protocols, use of chemicals, and customer service.
• Create and manage work schedules and monitor team performance ensuring optimal coverage and productivity.
• Handle HR tasks including recruitment, hiring, performance reviews, and professional development.

Health, Safety, and Compliance

• Ensure full compliance with local, state, and federal health and safety regulations.
• Implement infection prevention measures to maintain a healthy and safe work environment.
• Regularly review and update safety procedures, risk assessments, and cleaning protocols to mitigate potential hazards.
• Maintain accurate records and documentation related to cleaning schedules, inspections, and safety compliance.

Stakeholder and Vendor Management

• Manage relationships with external service providers for specialized cleaning services and waste management.
• Collaborate with other departments to coordinate cleaning activities and support company events.
• Promote good hygiene practices among employees through awareness campaigns and providing necessary supplies.

Required Qualifications

• Bachelor's degree in Facility Management, Hospitality Management, Business Administration, or a related field.
• 10+ years of experience in housekeeping or facility management with at least 5 years in a senior leadership role overseeing a large corporate environment.
• Proven experience managing budgets, vendors, and large teams.
• Strong knowledge of commercial cleaning techniques, equipment, chemicals, and industry best practices.
• Expertise in health, safety, and sanitation regulations and compliance.