EUS & Event
2 days ago
Role:
VIP Support Engineer
Location:
Mumbai
Work Mode:
Onsite |
6 Days Working
Experience:
1–3 Years
Key Responsibilities:
- Provide dedicated VIP and event support for end users and devices (Windows, Mac, Tablets).
- Troubleshoot and resolve desktop, laptop, and software issues (Windows 10/11, Mac OS, MS Office, internet clients, etc.).
- Handle installation, configuration, patching, antivirus updates, and printer setup.
- Deliver quick issue resolution for VIP users and ensure high uptime for all event location devices.
- Coordinate with vendors and IT service providers for hardware replacement, firmware upgrades, and third-party application support.
- Maintain knowledge base, asset inventory, and documentation for VIP systems.
- Ensure proactive system health checks and first-time fix for critical incidents.
- Collaborate closely with event managers and internal IT teams for smooth operations.
Requirements:
- B.Tech/BE or equivalent (Degree in IT preferred).
- 1–3 years of experience in desktop support or VIP/end-user support (hospitality experience preferred).
- Strong troubleshooting, communication, and customer-handling skills.
- Flexible for rotational shifts and weekend support when required.
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