Customer Service Administration

4 days ago

Thāne, Maharashtra, India Fiserv Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Customer Service Administration - Sr Associate I

Key Responsibilities:

  • Merchant Payment Processing:
  • Process daily merchant settlements and ensure timely disbursement of funds.
  • Validate transaction data received from payment gateways, banks, and internal systems.
  • Coordinate with internal teams and banks for payment file uploads and approvals.
  • Reconciliation:
  • Perform daily, weekly, and monthly reconciliation of merchant transactions across systems.
  • Investigate and resolve mismatches or discrepancies in transaction data.
  • Maintain accurate records of reconciled and unreconciled items.
  • Handling funding rejects.
  • Amendment:
  • Managing Financial and Non Financial Amendments.
  • Ensuring validation of all such amendments pre and post amendment.

  • Publishing dashboard for visibility.

  • Reporting & Documentation:

  • Prepare reconciliation reports and dashboards for internal stakeholders.
  • Maintain audit trails and documentation for all payment and reconciliation activities.
  • Assist in internal and external audits by providing necessary data and clarifications.
  • Process Improvement:
  • Identify gaps in the reconciliation process and suggest automation or process enhancements.
  • Support implementation of new tools or systems for reconciliation and reporting.
  • Compliance & Controls:
  • Ensure adherence to regulatory guidelines and internal policies.
  • Maintain confidentiality and data integrity in all financial operations.

Key Skills & Competencies:

  • Strong analytical and numerical skills
  • Proficiency in MS Excel and reconciliation tools
  • Knowledge of payment systems and acquiring business (UPI, POS, PG,NEFT/RTGS, etc.)
  • Attention to detail and accuracy
  • Good communication and coordination skills
  • Ability to work under pressure and meet deadlines

Qualifications & Experience:

  • Bachelor's degree in Commerce, Finance, or related field
  • 1–3 years of experience in merchant payments, banking operations, or reconciliation
  • Experience with settlement operations

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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