Customer Service Administration

Calling all innovators - find your future at Fiserv Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved If you want to make an impact on a global scale come make a difference at Fiserv Job Title Customer Service Administration - Sr Associate IIJob Posting Title Customer Service Administration - Sr Associate IILocation ThaneWhat does a successful Customer Service Administration Associate do at FISERVA successful Customer Service Administration Senior Associate at Fiserv plays a crucial role in providing support and ensuring efficient service request handling and process management What will you do Perform processes and pro-actively identify non-standard activity and exceptions Verify network settlement received accurately by performing reconciliation in a timely manner Identify gaps and inconsistencies and escalate it to the reconciliation supervisor for resolution recommendation Complete regular management reporting according to agreed KPI s Preparing and sending Settlement reports as per client requirement Checking and reconciling settlement figures within area of responsibility Identify discrepancies in settlement amounts and initiating fixes Collecting and analyzing data files to identify trends patterns anomalies and other helpful information Monitoring clearing of card networks internal system highlight deviation and resolve with technical teams Carrying out all tasks within the timescales set out on the Settlement Reconciliation and other What will you need to know Graduate preferably in Commerce Experience in Banking Finance Payment industry and Accountancy or equivalent Minimum 4 years of working experience in Finance Banking industry or others that relate to Banking Payment and settlement operation functions Proven understanding of settlement related knowledge such as Scheme incoming outgoing files skillset to read and understand the files using these files for reconciliation preparing Journal Vouchers payment methods card operations - debit card credit card prepaid card POS transaction flow etc Excellent knowledge in Excel Power Point etc Have working knowledge of basic IT Good interpersonal skills and the ability to multitask in a demanding and fast paced environment Accurate pro-active able to work independently and demonstrate strong analytical and communication skills Diligence attention to detail and commitment to maintaining a strong control environment Dedication drive and a strong work ethic What would be great to have Demonstrable analytical and problem-solving skills Proven ability to manage time critical and deadline orientated workload Demonstrable organization skills with the proven IT Skills - Excel Word and Outlook Problem Solving Interpersonal Numerical Skills Query Management Thank you for considering employment with Fiserv Please Apply using your legal name Complete the step-by-step profile and attach your resume either is acceptable both are preferable What you should know about us Fiserv is a global leader in payments and financial technology with more than 40 000 associates proudly serving clients in more than 100 countries As one of Fortune xc2 xae magazine s World s Most Admired Companies 9 of the last 10 years one of Fast Companys Most Innovative Companies and a top scorer on Bloombergs Gender-Equality Index we are committed to innovation and excellence Our commitment to Diversity and Inclusion We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please contact us to request accommodation Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and or to steal money or financial information Any communications from a Fiserv representative will come from a legitimate business email address We will not hire through text message social media or email alone and any interviews will be conducted in person or through a secure video call We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process We also wont send you a check to cash on Fiservs behalf If you see suspicious activity or believe that you have been the victim of a job posting scam you should report it to your local law enforcement