Customer Service Administration
2 weeks ago
Calling all innovators – find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Customer Service Administration - Sr Associate IIManage and process all type of Chargebacks – Visa, MasterCard, AMEX and RuPay.
• Maintained strict adherence to Chargeback's Terms and Conditions official procedure.
• Thorough knowledge of Visa/MasterCard/AMEX/ RuPay Operating Regulations
• Executed key analysis on missed links by the system.
• Worked with my internal and external counterparts by exchanging chargeback ideas to improve productivity and reduced the discrepancy rate while maintaining customer excellence.
• Direct involvement on the follow through on problem resolution.
• Verify all transactions have been accurately posted and perform reconciliation between system reports and client files in a timely manner. Identify gaps and inconsistencies and escalate it to the reconciliation supervisor for resolution recommendation.
• Complete regular management reporting according to agreed KPI's.
• Preparing and sending chargeback trackers / MIS/ Dashboards as per client requirement.
• Checking and reconciling settlement figures within area of responsibility.
• Identify discrepancies in settlement amounts and initiating fixes post sharing exceptions to the client. Collecting and analyzing data files to identify trends, patterns, anomalies, and other helpful information.
• Checking and monitoring file transfers processed by the card networks/ internal systems, resolving any issues together with internal and client technical teams while escalating issues in accordance with protocols and standards.
• Carrying out all tasks within the timescales set out on the Settlement, Reconciliation and other daily check lists, whilst meeting our contractual SLAs. Carrying out any other activities allocated to the role
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
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