International Customer Support Executive

2 days ago

Noida, Uttar Pradesh, India Precise Infotech Solution Full time ₹ 30,00,000 - ₹ 42,00,000 per year

Job Title: International Customer Support Executive

Location: Noida

Work Mode: Work from Office

Shift Timing: Rotational shifts (including night shifts) / 24x7 support environment

Job Responsibilities:

  • Handle inbound & outbound calls, emails, and chats from international customers.
  • Provide accurate information and resolve customer queries related to products, services, and policies.
  • Troubleshoot technical or non-technical issues efficiently.
  • Maintain a high level of professionalism and empathy in all customer interactions.
  • Document customer interactions and update CRM systems.
  • Escalate unresolved issues to the appropriate internal teams.
  • Ensure first-call resolution (FCR) and meet customer satisfaction (CSAT) targets.
  • Adhere to process compliance, quality standards, and service level agreements (SLAs).

Key Skills & Requirements:

  • Graduate / Undergraduate (any stream) – Freshers or experienced candidates can apply.
  • Excellent communication skills in English (verbal & written).
  • Strong problem-solving and interpersonal skills.
  • Comfortable with rotational shifts & offs (24/7 work environment).
  • Basic knowledge of MS Office & CRM tools is an advantage.
  • Prior experience in international voice/non-voice process will be preferred.

Job Types: Full-time, Permanent, Fresher

Pay: ₹25, ₹35,000.00 per month

Application Question(s):

  • Are u comfortable with noida sec 135 location ?

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Location:

  • Noida, Uttar Pradesh (Preferred)

Shift availability:

  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: In person

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