Facilities & Administration (F&A) Guest Service Executive

2 weeks ago

Bengaluru, Karnataka, India NIELSEN Full time ₹ 15,00,000 - ₹ 25,00,000 per year
Job Description

Overall objective
The F&A Guest Service Executive supports the F&A Coordinator to drive smooth facilities operations at the site prioritizing the employee experience by front ending all the Guest services for both in-house and visiting users.

Responsibilities
  • Greet visitors/clients providing a courteous front office service reflecting the highest hospitality standards.
  • Host is notified of guests arrival immediately and follow up calls made where guests are not picked up coordinating with the host.
  • Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stakeholders.
  • Ensure safety briefing to the client/visitors.
  • Assisting with special needs for visitors with disabilities.
  • Handling client/visitors/Hosts feedbacks/complaints and communicate as per escalation matrix.
  • Create a comfortable, welcoming and hospitable experience for employees and their guests inside the office.
  • Managing up-to-date visitor information.
  • Anticipate client needs through observation to create high customer experiences.
  • Enhance safety and security of our clients facility by management of visitor movement.
  • Deliver concierge service with local expertise and insider knowledge.
  • Manage transportation requests from visitors and employees.
  • Assist for suitable meeting room/venue bookings internally and externally.
  • Assist in the procurement from vendors and services as required.
Experience
  • 5 years of experience in hospitality and front office management.
  • Knowledge of concierge services and best practices.
  • Background in the hospitality industry, ensuring high-level service standards.
Skills and Competencies
  • Excellent Communication: Strong verbal and written communication skills to effectively engage with stakeholders at all levels and convey complex ideas clearly.
  • Problem-Solving: Ability to identify issues, analyze root causes, and implement effective solutions to ensure smooth transitions.
  • Adaptability: Flexibility to adapt to changing priorities and navigate through ambiguity while maintaining focus on key objectives.
  • Project Management: Proficient in project management methodologies with the ability to manage multiple tasks simultaneously and prioritize effectively.
  • Collaboration: Proven track record of working collaboratively across departments and geographies to achieve common goals.
Educational Qualifications
  • Postgraduate degree (MBA or M.Tech) preferred.
  • This role is open to Male candidates only.

Locations: Bangalore, India

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