Sales Engineer

Sales Engineer – Genetec (Access Control & CCTV Solutions)

We are seeking a dynamic and skilled Sales Engineer to join our team in Mumbai India. As a vital link between our technical expertise and customers, the Sales Engineer will be responsible for understanding clients' needs, providing tailored solutions, and actively participating in the sales process. This role not only involves deep technical knowledge of our products but also requires exceptional communication and interpersonal skills to collaborate effectively with salespeople and customers alike. You will work closely with our product development and marketing teams to ensure that our offerings align with market demands and client expectations. We are looking for a proactive individual who can take initiative, demonstrate problem-solving abilities, and navigate complex sales situations. If you're enthusiastic about technology and thrive in a client-facing role, this could be the perfect position for you. Join us to help shape the future of our sales strategy and make a significant impact in the competitive landscape of India's market.

What your day will look like:

• Actively engage with clients to understand their needs and provide appropriate technical solutions
• Conduct product demonstrations and presentations to prospective clients in a clear and impactful manner
• Collaborate with the sales team to create customized proposals addressing customer requirements
• Serve as a technical resource for both the sales team and clients throughout the sales cycle
• Identify potential clients and develop strategies to penetrate target markets effectively
• Work closely with product development teams to provide feedback on market trends and customer needs
• Maintain strong relationships with existing customers to ensure their satisfaction and identify upsell opportunities

Key Responsibilities

• Provide technical support and presales expertise to channel, customers for video surveillance and access control projects.
• Respond promptly to partner and customer inquiries and provide accurate status updates to stakeholders.
• Deliver technical trainings, workshops, and demonstrations for partners and customers.
• Lead the demo setup and align demo use cases with customer requirements and real-world scenarios.
• Prepare solution architecture documents and system diagrams using Microsoft Visio.
• Document key partner and customer engagements.
• Maintain a high level of product and technology knowledge across Genetec solutions.
• Represent Genetec in industry events, trade shows, and customer meetings with professionalism.
• Collaborate with internal teams — Sales Managers, Technical Leads, and Channel Manager — to align on project and partner strategies
• Collaborative mindset to coordinate with sales, channel, and technical teams while maintaining ownership of individual responsibilities.

Independent Tasks

• Continuously learn and develop expertise in Genetec products, along with cross-technology skills following a T-shaped learning approach.
• Maintain demonstration setups and ensure they are ready for customer engagements.
• Ensure adherence to internal compliance and reporting processes

More about you:

• Bachelor's degree in engineering, Computer Science or a related field
• Minimum 8 years of experience in VMS, Access Control, or related IT infrastructure / security systems.
• Proven experience in a sales engineer or technical sales role, preferably within the technology sector
• Strong technical knowledge of our products and solutions, with the ability to convey complex concepts simply
• Working knowledge of cloud computing, virtualization, and cybersecurity.
• Exceptional communication and interpersonal skills to interact effectively with clients and team members
• Problem-solving mindset with the ability to think critically and address customer concerns promptly
• Attention to detail and commitment to maintaining high-quality deliverables
• Ability to work independently and as part of a team, demonstrating initiative and leadership
• Familiarity with sales processes and experience in using CRM tools to manage accounts and sales opportunities

Let's talk perks

• Attractive compensation package
• Training Tuition Reimbursement Program
• Work-life balance with a flexible working schedule