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Customer Support Executive

2 weeks ago

Ambli Ahmedabad Gujarat, India Soummya Resins Pvt. ltd Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Key Responsibilities:

  • Respond to customer queries via phone, email, chat, or social media in a timely and professional manner.
  • Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Maintain detailed and accurate records of customer interactions using CRM tools.
  • Collaborate with internal teams (e.g., sales, technical, logistics) to resolve customer issues efficiently.
  • Identify customer needs and suggest appropriate products/services or improvements.
  • Stay up-to-date with product knowledge, company policies, and service procedures.
  • Meet individual/team KPIs and service level agreements (SLAs).
  • Provide feedback to the team on process improvements and recurring issues.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Work Location: In person