Customer Support Executive
12 hours ago
**Key Responsibilities**:
- Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain detailed and accurate records of customer interactions using CRM tools.
- Collaborate with internal teams (e.g., sales, technical, logistics) to resolve customer issues efficiently.
- Identify customer needs and suggest appropriate products/services or improvements.
- Stay up-to-date with product knowledge, company policies, and service procedures.
- Meet individual/team KPIs and service level agreements (SLAs).
- Provide feedback to the team on process improvements and recurring issues.
Pay: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Morning shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
**Speak with the employer**
+91 6351564705
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