Customer Support Executive

2 weeks ago


Ambli Ahmedabad Gujarat, India Soumyya Resins Pvt. ltd Full time

**Key Responsibilities**:

- Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain detailed and accurate records of customer interactions using CRM tools.
- Collaborate with internal teams (e.g., sales, technical, logistics) to resolve customer issues efficiently.
- Identify customer needs and suggest appropriate products/services or improvements.
- Stay up-to-date with product knowledge, company policies, and service procedures.
- Meet individual/team KPIs and service level agreements (SLAs).
- Provide feedback to the team on process improvements and recurring issues.

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 6351564705



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