Intern Customer Support

1 week ago

Ambli Ahmedabad Gujarat, India Bros Labs Full time

What we're looking for

We are on the lookout for a proactive individual with a keen interest in the Customer Support field to join our team - who will be mainly responsible for following-up & managing international customer relationships. This role requires effective communication skills. If you are excited about the future of tech and eager to learn, grow, and contribute to a groundbreaking team, we would love to have you on board

**Responsibilities**:

- Follow up with potential and existing customers via our communication channels.
- Identify & engage with customers, including those from past databases to expand the customer base.
- Engage with customers to ensure a positive experience and foster long-term relationships.
- Maintain records of all customer interactions, follow-ups, and support activities in the database.
- Collaborate with internal teams to address customer concerns and escalate complex issues when necessary.

**Qualifications**:

- 0 - 6 months of experience in customer support, preferably in a technology related field.
- Strong written and verbal communication skills, ability to manage multiple follow-ups, and convey technical information clearly.
- Problem-solving skills, multitasking, and a customer centric mindset.
- Willingness to learn and develop new skills.

**Benefits**:

- PTO (Paid Time Off)
- Flexible Working Hours
- Personal and Professional Growth
- Performance Bonus
- Bring your dog to work

**Job Types**: Full-time, Permanent, Fresher, Internship
Contract length: 3 months

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Application Question(s):

- Are you comfortable with on-site working?
- Are you currently living in Ahmedabad?
- What stipend range would you expect for this role?
- Are you comfortable communicating with US-based customers?

Work Location: In person

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