Dealer Manager

7 days ago

Chennai, Tamil Nadu, India Search Advisers Services Guj Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & responsibilities

  1. Job Title

Dealer Manager -Technical Services

  1. Location

Ahmedabad, Chennai,Kolkotta

  1. Reporting to

Regional Service Manager

  1. Job Purpose / Summary

The Dealer Service Manager will be responsible for managing and supporting the

service operations of authorized dealers to ensure high levels of customer satisfaction,

compliance with company standards, and growth of aftermarket business. The role

involves monitoring dealer performance, providing technical guidance, training service

personnel, and implementing service policies to build long-term customer loyalty.

  1. Key Responsibilities


• Drive service excellence across dealer field service operations


• Monitor dealer performance on key KPIs (MTTR, CSat, Response rates , Service

quality).


• Implement company service processes, tools, and systems across the dealer

network.


• Conduct periodic audits of dealer for infrastructure, process adherence, and site

audits for I&C.


• Support dealers in resolving complex technical issues and escalations.


• Conduct training and capability-building programs for dealer service teams.


• Ensure effective warranty administration and policy compliance.


• Review of dealer service reports to ensure quality service and facilitate lead

generation for spare part business.


• Work closely with sales and parts teams to maximize aftermarket revenue.


• Capture market intelligence and provide feedback to product/service teams.


• Develop action plans for underperforming dealers and drive improvements.

  1. Desired Skills & Competencies


• Strong technical knowledge of boilers/heaters/utility house products and service

operations .


• Good people management and relationship-building skills.


• Customer-centric mindset with problem-solving ability.


• Excellent communication and training skills.


• Data-driven approach; ability to analyze service KPIs and drive improvements.


• Willingness to travel extensively across assigned dealer territories.

  1. Qualifications & Experience


• Bachelors degree/ Diploma in  Engineering

(Mechanical/Electrical/Chemical/Instrumentation) preferred.


• 512 years of experience, with at least 3–5 years in dealer service management

or field service leadership or spare parts sales


• Exposure to managing service networks, warranty systems, and customer

satisfaction programs.

  1. Performance Metrics


• Dealer MTTR and Csat


• %%%%%


• Warranty cost management.


• Service coverage and response time.


• Dealer compliance with audits and process standards.

Dealer AMC penetration and spare parts lead generation

Preferred candidate profile

  • Dealer Development Manager

    1 week ago

    Chennai, Tamil Nadu, India SML MAHINDRA LTD. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Appointing new dealers in the territory. Revival of existing dealers of the company. Monitoring the dealers performance and assisting to achieve targets. Market Analysis to find best solution for new Network Opening in Potential area.

  • Dealer

    4 hours ago

    Chennai, Tamil Nadu, India YES SECURITIES Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt YES SECURITIES, we leverage our extensive knowledge, experience, and deep understanding of financial markets to empower our customers in making informed and strategic investment decisions. Our commitment is to provide tailored solutions that align with the diverse needs of our clients. We are dedicated to building trust and enabling...

  • Dealer Sales Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Cardekho Full time ₹ 1,20,000 - ₹ 6,00,000 per year

    Job Title: Dealer Sales ManagerLocations:- ChennaiRole Overview:As a Dealer Sales Manager, you will be responsible for driving sales, expanding the dealership network, and managing relationships with car and bike dealerships in your assigned region. This involves generating new business, managing leads, and ensuring customer satisfaction.Key...

  • Equity & Commodity Dealer

    3 days ago

    Chennai, Tamil Nadu, India 10355b71-b622-4372-9e93-f72f31a5bbad Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Srishti Financial Servicesis looking for a seasoned and high-performingEquity & Commodity Dealerto join our trading desk inChennai. This is a critical,on-site rolerequiring a professional with proven experience in both equity and commodity markets who can drive revenue through expert execution and superior client service.Note: This is not a remote position....

  • Equity Commodity Dealers

    2 weeks ago

    Chennai, Tamil Nadu, India 10355b71-b622-4372-9e93-f72f31a5bbad Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionSrishti Financial Services is a renowned financial firm with over 11 years of expertise in offering comprehensive financial products and services. Headquartered in Chennai, the company specializes in demat accounts, portfolio management, asset management, and insurance policies. Srishti Financial Services is dedicated to providing training...

  • Dealer Sales Manager

    2 days ago

    Chennai, Tamil Nadu, India Shakti Hormann Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    SHAKTI HORMANN PVT.LTD JOB TITLE: Business Development Manager / Deputy ManagerIndirect SalesDEPARTMENT: Sales & Business DevelopmentREPORTING TO: AGM Sales & Business DevelopmentREPORTEES:(Roles reporting to this role) No direct reporteesSPAN OF CONTROL:(No. of associates reporting to this role) Channel Partners (External)JOB SUMMARYTo lead and drive...

  • Channel Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Mahindra & Mahindra Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Responsibilities & Key Deliverables Establish Channel Network for Sales, Service and Spares in the Zone which will meet customer expectations in terms of reach, technical assistance and training of the operators.Implementation of Sales process and Service delivery process through Zonal/Area Team for New Dealerships in their respective Zones.Implementation of...

  • Sales Manager

    1 week ago

    Chennai, Tamil Nadu, India Schneider Electric Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilitiesManaging distributor accounts, responsibilities includes primary sales,Team management: to ensure optimum delivery and satisfaction.Channel & dealer management activities ranging from primary sales to financial issues/service issues of assigned KROs, dealer accounts and retail outlets.Managing marketing activities at retail level,...

  • Sales Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Electronica Finance Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    If interested - send your updated resume to:Ph.No : Role & responsibilitiesDesignation: Sales Manager.Experience: 2 - 7 yearsEducation: Any GraduateLocations: Chennai AmbatturJob Description:Responsible for setting up the distribution network for SME Loan / machinery loanDealership management: Conducting a survey of dealers in the market for a given set of...

  • Area Sales Manager

    5 days ago

    Chennai, Tamil Nadu, India MPCL Industries Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description:-Sales and Business Development:1.To perform sales of gas refrigerants like R-32, R134a, R-404A, R-407C, R-410A, Copper Tube, Refrigerant Oil in the assigned region.2.To appoint new customers-Dealers (non-end users) and to perform business development activities, as result strengthening the customer base in the specified region.3.To develop a...