Intern - Customer Support

2 weeks ago

Sakinaka Mumbai Maharashtra, India MCaffeine Full time ₹ 80,000 - ₹ 1,20,000 per year

mCaffeine & Hyphen is looking for a passionate and driven Customer Support Intern to join our team

Internship Period : 3 Months Mandatory (Can be transitioned into a full time role)

Responsibilities of the Candidate:

  • Respond to customer inquiries and complaints in a timely and professional manner via calls, email, chat.
  • Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
  • Build and maintain positive relationships with customers, fostering brand loyalty.
  • Identify and escalate complex customer issues to the appropriate team members.
  • Contribute to the development and implementation of customer service policies and procedures.
  • Stay up-to-date on company products, services, and promotions.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Analyze customer data to identify trends and areas for improvement.

Requirements :

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite.
  • Experience in customer service or a related field (preferred).

FRESHERS CAN APPLY

If you are a highly motivated individual with a passion to work in a fast paced work environment, we encourage you to apply

Please note: Only candidates currently based in Mumbai who are available to join immediately will be considered.

Outstation candidates are kindly requested not to apply.

Job Types: Full-time, Internship

Contract length: 3 months

Pay: ₹10, ₹15,000.00 per month

Ability to commute/relocate:

  • Sakinaka, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Can you start immediately?

Language:

  • English (Required)

Work Location: In person

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