Customer Support Intern

6 hours ago

Pune Maharashtra, India Amber Internet solutions Full time

Sales and Support

**Customer Support Intern**:

- Pune, Maharashtra | Internship- If you are passionate about making international mobility and living, seamless and accessible, then We're looking Customer Support Interns who can assist us in proving our customers with resolutions and resolve their queries.

**Responsibilities**:

- Identify and assess customers' needs to achieve satisfaction.
- Maintain updated knowledge of the organization's products, services, and customer service policies across all communication channels.
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
- Participate in training opportunities provided by the organization to enhance customer service skills.
- Establish and maintain good rapport with customers by using positive language, anticipating their needs, and providing appropriate solutions.
- Assign tickets to respective associates/managers and follow up on their resolution.
- Highlight discrepancies caused by associate negligence and take appropriate action to rectify them.
- Be responsible for closing all tickets within the assigned timeline and maintain necessary SLAs for the smooth functioning of the department.
- Take total accountability for Customer Satisfaction (CSAT) across all communication channels.

**Skills Required**:

- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills, both written and verbal.
- Ability to multitask, prioritize, and manage time effectively.
- Friendly and welcoming manner with clients and other members of the customer service team.
- Ability to explain complex concepts in a clear, simple manner to customers.
- Strong command of written and verbal English.
- Ability to maintain a calm and polite manner in stressful situations.
- Patience when handling tough cases.
- Familiarity with the industry is a plus for chat support roles

**What will you get from amber**:

- ** **Fast-paced growth (can skip intermediate levels)
- Total freedom and authority (everything under you, just get the job done)
- Amazing work culture (Our Glassdoor ratings are a proof) Fair compensation (Stipend)

  • International Customer Support

    2 days ago

    Pune, Maharashtra, India Recrudo Labs Full time

    **Urgent Openings - CSE (International Process)** - Working Days - 5 days per week - Cab facility available - Both Side - Shift Timings - EU/Middle East//US/UK Shift **Experience Required-** - Minimum 6 months of International BPO voice experience - Excellent Communication skills who can speak with US natives - Should have computer and Internet knowledge -...

  • Customer Support Intern

    2 weeks ago

    Pune, Maharashtra, India Pixelque Software Full time ₹ 1,44,000 - ₹ 3,60,000 per year

    schooling is OverviewWe are looking for a Support Intern to assist with customer-related tasks. This role is designed to provide hands-on learning experience while contributing directly to smooth operations and customer satisfaction. The intern will work closely with Chris, who will provide guidance and training.Key ResponsibilitiesHandle basic customer...

  • Customer Support Representative

    6 days ago

    Pune, Maharashtra, India JVW Technologies Full time

    **Required profile** - Min 06 month of international Voice experience - Proving Customer Support In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes) - Experience resolving customer issues in billing, - Demonstrated communication skills. - The clarity in thought...

  • Customer Support- International

    6 hours ago

    Hadapsar, Pune, Maharashtra, India Genesis HR Services Full time

    WE ARE HIRING !!!! **Undergrad / Graduates (both Can Apply)** Package for Freshers - **3LPA (20k Inhand )** **CUSTOMER SUPPORT** BPO International Voice Process - **CSMin. 1 Year Exp - Up to 5.5 LPA (41 K)** **2 Way Cabs Available** Shifts**:UK Rotational Shifts** Location**:Pune (Hadapsar)** **Undergrad / Graduates** **5 Days Working; 2 Days...

  • International Customer Support

    1 week ago

    Mumbai, Maharashtra, India Placement LLP Full time

    **Job Opening: International Customer Support Executive** **Location**: [On-site] **Shift**: Rotational/Night Shift (as per time zones) **Experience**: 0-3 years **Salary**: Competitive + Incentives **Join our Global Team!** Are you passionate about helping people? Do you have excellent communication skills and want to work in a dynamic, international...

  • International Customer Support Execuive

    1 week ago

    Pune, Maharashtra, India nexus consulting solutions Full time

    .Responsibilities:1. Serve as the primary point of contact for our international customers based in the United States. 3. Understand customer needs and provide appropriate solutions or alternatives. 4. Resolve customer complaints or issues by investigating the root cause and taking prompt corrective actions. 5. Provide accurate product information and...

  • International Customer Support Execuive

    5 hours ago

    Pune, Maharashtra, India nexus consulting solutions Full time

    .Responsibilities:1. Serve as the primary point of contact for our international customers based in the United States. 3. Understand customer needs and provide appropriate solutions or alternatives. 4. Resolve customer complaints or issues by investigating the root cause and taking prompt corrective actions. 5. Provide accurate product information and...

  • Customer Relation

    2 weeks ago

    Kothrud, Pune, Maharashtra, India EngineersCradle Full time

    **Role Overview**: We are looking for a passionate and creative **Customer Relation & Support** **Intern** to join our team. You’ll play a key role in shaping our brand presence across platforms, engaging with our community, and driving meaningful conversations in the tech ecosystem. **Key Responsibilities**: - Act as the primary point of contact for...

  • Customer Support Intern

    2 days ago

    Mumbai, Maharashtra, India Ergode IT Services Pvt. ltd. Full time

    We are looking for an enthusiastic and motivated **Customer Support Intern** to join our dynamic team. As an intern, you will be responsible for assisting with daily customer support operations, responding to customer inquiries, and gaining hands-on experience in customer service. This is a great opportunity to learn about customer relations,...

  • International Customer Support

    4 days ago

    Mumbai, Maharashtra, India The pathfinder Full time

    **International Customer Service Representative** **Location**: Mumbai **Shift**: US Shift **Week Off**: 2 Rotational Week Off **Salary**: ₹20,000 to ₹35,000 per month + Incentives **Experience**: 6 months to 1 year in International BPO (Freshers with excellent communication skills are welcome to apply) **Qualification**: HSC/Graduation (SSC with 1 year...