Service Manager

11 hours ago


Kottayam, Kerala, India KAMALA TVS Full time ₹ 4,20,000 per year

Job Summary:

We are looking for a skilled and customer-focused Service Manager to oversee our service department operations. The ideal candidate will manage the service team, ensure customer satisfaction, maintain service quality standards, and achieve departmental targets.

Key Responsibilities:

  • Supervise and coordinate daily operations of the service department.
  • Manage and guide service advisors, technicians, and support staff.
  • Ensure timely and quality service delivery for all customer vehicles.
  • Handle customer complaints and provide effective solutions.
  • Maintain proper documentation of job cards, service records, and warranty claims.
  • Monitor workshop productivity and improve efficiency.
  • Ensure adherence to TVS service policies and safety standards.
  • Coordinate with spare parts and sales departments for smooth operations.
  • Prepare and review monthly service performance reports.
  • Plan and execute service campaigns, free service camps, and follow-up activities.

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Work Location: In person



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