Debt collection Trainer

24 hours ago


Bengaluru, Karnataka, India JobsFlix Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Trainer - Debt Collections1) Deliver comprehensive training sessions for employees involved in Third Party Collections, ensuring a deep understanding of relevant processes and compliance standards.2) Create and update training materials, manuals, and documentation specific to Third Party Collections procedures and best practices.3) Collaborate with management to assess training needs within the Third-Party Collections team,identifying areas for improvement and skill development.4) Tailor training methods to address different learning styles and ensure optimal comprehension and application of Third-Party Collections strategies.5) Provide constructive feedback to trainees, offering guidance for improvement. Evaluate the effectiveness of training sessions and implement enhancements as needed.6) Attend internal and external call calibration sessions to ensure consistency in evaluating and scoring calls within the Third-Party Collections team. Provide insights and feedback to enhance call quality.7) Stay abreast of all updates, changes, and advancements within the Third-Party Collections domain.

Keep training materials current and incorporate the latest industry best practices into training sessions.8) Demonstrate the ability to execute policies, processes, and procedures of the organization effectively within the training context.9) Ensure full compliance with all company, departmental, legal, and regulatory requirements in the delivery of Third-Party Collections training programs.


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