Customer Support Associate

2 days ago


Bhopal, Madhya Pradesh, India Sutherland Full time ₹ 4,00,000 - ₹ 8,00,000 per year

We are seeking enthusiastic and customer-focused individuals proficient in Malayalam to join our International Voice Process team. The role involves interacting with overseas customers, providing assistance, and ensuring high-quality service delivery in a professional manner.

Key Responsibilties:

  • Handle inbound and outbound customer calls in Malayalam for international clients.
  • Provide accurate information, resolve queries, and address customer concerns.
  • Maintain a positive, professional, and empathetic approach during all customer interactions.
  • Adhere to process guidelines, company policies, and compliance standards.

Required Skills & Qualifications:

  • Proficiency in Malayalam (speaking, reading and understanding)
  • Good command of English for communication with internal teams and reporting.
  • Strong interpersonal and communication skills.
  • Ability to work in a rotational night shifts.

Perks & Benefits:

  • 5 days working and 2 days rotational week offs.
  • Training and growth opportunities.
  • Supportive work environment.
  • Cab facilities for night shifts.

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to



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