Customer Success Manager- Growth US

1 week ago

Mumbai, Maharashtra, India Drip Capital Full time ₹ 1,00,00,000 - ₹ 2,00,00,000 per year

Position: Account Manager – US Market (Night Shift)

About Drip Capital

We are a US-based fintech company revolutionizing global trade for SMEs. At Drip Capital, we're redefining the future of trade finance and facilitation, empowering small and medium-sized enterprises (SMEs) to scale internationally with ease.
With the global SME trade market exceeding $5 trillion, our mission is to provide businesses in emerging markets with seamless access to capital—eliminating red tape and outdated processes. By leveraging cutting-edge technology, we make trade finance fast, efficient, and hassle-free. Beyond financing, we simplify trade and sourcing, helping SMEs navigate global markets effortlessly.
Headquartered in Palo Alto, California, with offices in India, Drip Capital is strategically positioned to meet the evolving needs of SMEs in emerging markets.
Backed by top investors—including Accel, Peak XV, Wing VC, Sequoia India, Y Combinator, GMO, SMBC Japan, Barclays, and IFC—Drip has facilitated over $7 billion in trade across 10,000+ buyers and sellers. As we continue to grow, we remain committed to transforming global trade for SMEs worldwide.

Role Overview

We're looking for a driven and entrepreneurial Account Manager to grow our presence in the US market—our largest and fastest-scaling region. This role is core to Drip's revenue engine and focuses on growing our existing client base, driving new acquisitions, and building long-term client relationships with key SME stakeholders.
You'll thrive in a fast-paced, high-growth environment where your ability to engage multiple stakeholders, think strategically, and execute tactically will directly impact Drip's bottom line.

What You'll Be Doing

  • Build and nurture relationships with CXO-level stakeholders (CEO/CFO) across SME clients.

  • Grow wallet share from existing customers and deliver a measurable % of revenue growth month-on-month.

  • Lead revenue origination efforts through both upsell opportunities and new client acquisition.

  • Serve as the key point of contact for multiple client accounts across their lifecycle.

  • Identify and implement innovative deal structures to stay ahead of the competition.

  • Address complex customer queries related to Trade Finance and Drip's product offerings.

  • Achieve and exceed annual origination and revenue targets from assigned accounts.

  • Work closely with internal stakeholders across sales, credit, operations, and product teams to drive seamless client experience.

  • Maintain a zero-dropout approach by deeply understanding client needs and building trust-based relationships.

What Makes You a Great Fit

  • Minimum 4 years of experience in Business Development, Account Management, or Sales Operations.

  • A proven sales professional with a track record of consistently exceeding revenue targets.

  • Strong commercial acumen with the ability to think analytically and deliver data-backed insights.

  • Ability to own and drive outcomes in a fast-paced, unstructured environment.

  • Exceptional communication and interpersonal skills—comfortable interacting with stakeholders over calls, emails, and virtual meetings.

  • High level of ownership and a growth mindset.

Additional Details

  • Job Location: Solitaire Corporate Park, Andheri, Mumbai

  • Work Model: Work from Office (Monday to Friday)

  • Shift Timings: US Shift – 6:00 PM to 3:00 AM IST

  • Weekends Off: Saturday & Sunday

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