Customer Support Executive

2 weeks ago

Patna, Bihar, India Dharatal Greens Pvt. Full time ₹ 3,50,000 - ₹ 4,00,000 per year

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Executive. In this role, you will be responsible for assisting customers with their queries, resolving complaints, and ensuring a high level of customer satisfaction. You will act as the first point of contact for customers and provide timely, accurate, and professional support.

Key Responsibilities:

  • Handle customer inquiries via phone, email, chat, or social media.
  • Provide accurate information about products, services, and policies.
  • Resolve customer complaints efficiently and escalate issues when necessary.
  • Maintain customer records and update the system with relevant information.
  • Follow up with customers to ensure their concerns are resolved.
  • Collaborate with internal teams to address customer needs.
  • Strive to achieve individual and team performance targets.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements:

  • Proven experience in customer support or a similar role (preferred, but not mandatory).
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work under pressure and manage multiple tasks.
  • Familiarity with CRM systems and Microsoft Office tools is a plus.
  • High school diploma or equivalent; bachelor's degree preferred.
  • Willingness to work in shifts if required.

Key Skills:

  • Customer service
  • Communication skills (verbal & written)
  • Patience and empathy
  • Conflict resolution
  • Teamwork
  • Time management

Job Type: Full-time / Part-time

Location: On-site / Remote (as per company policy)

Salary: Competitive, based on experience

Job Types: Full-time, Part-time, Fresher

Pay: ₹35, ₹40,000.00 per month

Expected hours: 28 per week

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Leave encashment
  • Life insurance
  • Paid time off
  • Work from home

Work Location: In person

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