
Technical Support Specialist
7 hours ago
We are seeking a skilled Technical Support Specialist to provide exceptional technical assistance to our clients and ensure their satisfaction with our products and services.
Responsibilities- Offer technical support to customers via phone, email, and chat.
- Analyze and resolve technical issues related to our products and services.
- Collaborate with development and product teams to resolve complex problems.
- Maintain records of customer interactions and inquiries.
- Support the improvement of support processes and documentation.
- Bachelor's degree in Computer Science or a related field.
- 3-6 years of experience in a customer support or technical support role.
- Detailed understanding of software applications and troubleshooting techniques.
- Experience with ticketing systems and CRM software.
- Excellent verbal and written communication skills.
- Able to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Opportunity to grow and develop in a dynamic environment.
- Collaborative and supportive team atmosphere.
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