Technical Support Specialist

7 hours ago


Patna, Bihar, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878
About the Role

We are seeking a skilled Technical Support Specialist to provide exceptional technical assistance to our clients and ensure their satisfaction with our products and services.

Responsibilities
  • Offer technical support to customers via phone, email, and chat.
  • Analyze and resolve technical issues related to our products and services.
  • Collaborate with development and product teams to resolve complex problems.
  • Maintain records of customer interactions and inquiries.
  • Support the improvement of support processes and documentation.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science or a related field.
  • 3-6 years of experience in a customer support or technical support role.
  • Detailed understanding of software applications and troubleshooting techniques.
  • Experience with ticketing systems and CRM software.
  • Excellent verbal and written communication skills.
  • Able to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
Benefits
  • Opportunity to grow and develop in a dynamic environment.
  • Collaborative and supportive team atmosphere.


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