Technical Support Engineer
6 days ago
**Job Description – Help Desk Engineer (Mid-Level)
Location: Pat
na, Bihar
Experience
: 2 to 6years
Type
: Full-time
About the Role
We are looking for a Help Desk Engineer, Experience to provide IT support and ensure smooth operations for end-users. The role involves handling day-to-day technical issues, debugging problems, and delivering quick and reliable solutions.
**Key Responsibilities
-Excellient communication skill**
-Provide L1 and L2 support for desktops, laptops, operating systems, and office applications.
-Debug and fix common software, hardware, and network issues.
-Troubleshoot connectivity problems (Wi-Fi, VPN, LAN/WAN).
-Install, configure, and update applications and security tools.
-Log and manage issues through a ticketing system (ServiceNow, Remedy, etc.).
-Escalate unresolved issues to higher-level engineers while keeping track of progress.
-Maintain documentation and update knowledge base articles.
-Guide junior staff and support new user onboarding.
Required Skills
-Bachelor's in IT/Computer Science (or equivalent experience).
-2–6 years of IT support/help desk experience.
-Strong debugging and problem-solving skills for software and hardware issues.
-Good knowledge of Windows, Mac OS, MS Office 365, and remote support tools.
-Familiarity with basic networking (TCP/IP, DNS, DHCP, VPN).
-Hands-on experience with ITSM/ticketing tools.
-Strong communication and customer service skills.
Preferred (Nice to Have)
-ITIL Foundation certification.
-Microsoft, CompTIA, or other IT support certifications.
Salary Range
₹4.5 L – ₹6.5 L per year (depending on skills and certifications).**
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