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Customer Support Executive
2 weeks ago
We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Executive. In this role, you will be responsible for assisting customers with their queries, resolving complaints, and ensuring a high level of customer satisfaction. You will act as the first point of contact for customers and provide timely, accurate, and professional support.
Key Responsibilities:
- Handle customer inquiries via phone, email, chat, or social media.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints efficiently and escalate issues when necessary.
- Maintain customer records and update the system with relevant information.
- Follow up with customers to ensure their concerns are resolved.
- Collaborate with internal teams to address customer needs.
- Strive to achieve individual and team performance targets.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Requirements:
- Proven experience in customer support or a similar role (preferred, but not mandatory).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work under pressure and manage multiple tasks.
- Familiarity with CRM systems and Microsoft Office tools is a plus.
- High school diploma or equivalent; bachelor's degree preferred.
- Willingness to work in shifts if required.
Key Skills:
- Customer service
- Communication skills (verbal & written)
- Patience and empathy
- Conflict resolution
- Teamwork
- Time management
Job Type: Part-time
Location: On-site / Remote (as per company policy)
Salary: Competitive, based on experience
Job Types: Part-time, Fresher
Pay: ₹35, ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid time off
- Work from home
Work Location: In person
