
Customer Service Advocate
1 day ago
Job Overview:
The role of Customer Service Representative involves providing exceptional support to customers throughout the onboarding process and loan processing under close supervision. This includes ensuring timely disbursement and compliance with regulatory requirements.
- Support customers in their journey from application to loan approval, addressing any concerns or queries they may have.
- Utilize a system to log cases and follow established Standard Operating Procedures (SOP) for disbursement and sanction adherence.
- Assist customers in fulfilling their needs and offer relevant product suggestions that cater to their requirements.
- Maintain open communication channels with vendors and ensure alignment with audit and regulatory norms.
Key Qualifications:
- Undergraduate or Graduate degree in any field.
- Basic understanding of financial services operations and procedures.
- Strong communication skills, including document verification.
- Willingness to learn and adapt under supervision, following structured processes and guidelines.
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