Customer Service Leader

1 day ago


Patna, Bihar, India beBeeService Assurance Full time
Job Description:

We are seeking a highly skilled professional to lead our service assurance team and drive continuous improvement initiatives.

The successful candidate will be responsible for ensuring the resolution of customer service requests within agreed timelines, improving SLA performance, and implementing quality of repair measures.

They will also be responsible for reducing GFR, repeat, and reopened service requests across all products, as well as driving reduction in field service requests.

In addition, the candidate will coordinate with operations, planning, and NOC teams for swift error and degradation closure, monitor and control OPEX efficiently, and develop dashboards and MIS reporting for performance trends and improvement areas.

Key skills and qualifications include:

  • Strong leadership and communication skills
  • Ability to motivate and guide a team
  • Excellent technical knowledge of ECI, NPT, CEN, iWAN devices, and FTTH
  • Experience in a similar role or industry

Benefits of working with us include:

  • Opportunity to work on high-profile projects
  • Chance to develop new skills and knowledge
  • Competitive salary and benefits package
Required Skills:

Leadership and Communication Skills: The ability to motivate and guide a team is essential for this role. Strong leadership and communication skills will enable you to effectively manage cross-functional teams and stakeholders.

Technical Knowledge: A strong understanding of ECI, NPT, CEN, iWAN devices, and FTTH is required for this position. This includes knowledge of Radwin and Cambium technologies.

Project Management: Experience in project management and coordination is necessary for this role. You will need to be able to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.



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