Dialer Executive in International BPO

2 days ago

Delhi, Delhi, India Vision Tech Full time ₹ 2,00,000 - ₹ 3,00,000 per year

Position : Dialer Executive

Location : Kirti Nagar, West Delhi

Shift timings : 4 am to 1 pm

(pick up cabs provided)

One time meal provided

5.5 days working

JOB RESPONSIBITIES :

System Management: Managing and configuring automated dialing software (e.g., predictive, power, or preview dialers) for various outbound campaigns.

Data Handling: Performing daily uploads, downloads, and importing of contact lists, as well as managing and scrubbing data (e.g., removing "Do Not Call" (DNC) numbers) to ensure accuracy and compliance.

Real-time Monitoring: Continuously monitoring campaign performance metrics (such as call volume, answer rates, and agent availability) and making real-time adjustments to dialer settings to improve efficiency and results.

Analysis and Reporting: Generating daily, weekly, and monthly reports on dialing metrics and performance, and analyzing the data to identify trends, potential problems, and areas for improvement.

Troubleshooting and Support: Collaborating with the IT team and vendors to troubleshoot and resolve technical issues related to the dialer system or associated technologies (like CRM integration or IVR).

Compliance Assurance: Ensuring all dialing activities adhere to relevant industry regulations and company policies, such as those related to telemarketing and consumer privacy.

Collaboration: Working closely with operations, sales, and workforce management teams to align dialing strategies with overall business goals and campaign objectives.

SKILLS REQUIRED :

  • Proficiency with dialer software and CRM systems.
  • Strong analytical and problem-solving skills.
  • Excellent attention to detail and strong time management abilities.
  • Good communication skills for coordinating with various teams.
  • Knowledge of relevant industry regulations and compliance standards.

HR TEAM

VISION TECH

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Food provided

Work Location: In person

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