coo ceo bpo

2 days ago

Delhi, Delhi, India Intelli Search Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title:
Chief Operating Officer (COO/CEO) – BPO

Client:
Confidential | High-Growth | Visionary Leadership

Job Location - DELHI/NCR WFO

Role Overview

We are seeking a
business-focused COO/CEO
with a proven track record of
acquiring and growing new BPO clients
. This leader will take full ownership of
P&L, business development, and operations
, ensuring revenue growth, client success, and delivery excellence. The role requires a strong balance of
deal-making expertise, operational leadership, and digital innovation
.

Key Responsibilities

Business Growth & Client Acquisition

  • Lead
    new business development
    by winning large global BPO deals and expanding client portfolio.
  • Drive
    sales closures, contract negotiations, and long-term partnerships
    .
  • Deliver revenue growth through
    new client wins
    and expansion of existing accounts.

P&L Ownership & Strategy

  • Full accountability for
    P&L, EBITDA, and growth strategies
    .
  • Ensure sustainable profitability while scaling delivery operations.

Service Delivery & Client Success

  • Align delivery to client business objectives, ensuring SLA compliance and world-class customer experience.
  • Act as the
    strategic partner
    for global clients.

Leadership & Transformation

  • Evenntually Lead 4 VPs/Vertical Heads and 5,000+ employees across global centers.
  • Drive
    digital-first operations, automation, and AI-led transformation
    .
  • Build a high-performance, growth-oriented leadership culture.

Qualifications & Expertise

  • 18+ years of leadership experience
    in BPO/BPM with
    proven success in winning large client deals
    .
  • Must have
    closed multi-million-dollar BPO contracts
    and scaled accounts.
  • Proven
    P&L ownership of say $100M+
    and leadership of 5,000+ employees.
  • Strong record of
    start-up and scale-up success
    in BPO.
  • Industry expertise across
    Healthcare, Telecom, Travel, Airlines, BFSI
    .
  • Strong skills in
    deal structuring, governance, and executive-level client engagement
    .

Core Competencies

Business Development & Deal-Making

Growth & Innovation

SLA & Performance Management

Digital Transformation & AI Integration

Client Engagement & Governance

Risk & Compliance

Leadership & Talent Development

Only candidates with a proven record of signing new BPO deals and managing P&L with 5,000+ employees will be considered.

Please apply and can call after applying if you meet the above criteria

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