Change Manager/Consultant Specialist
5 days ago
Job Description
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
In this role, you will:
- Coordinate the planning, approval, and implementation of Network changes globally, aligning with ITIL and internal governance standards.
- Review change requests for completeness, compliance, and risk, ensuring that high-risk or critical changes are appropriately escalated.
- Facilitate and document Change Advisory Board (CAB) meetings across multiple time zones.
- Maintain and communicate the Forward Schedule of Changes and Global Change Calendar, aligning with maintenance windows and business event blackouts.
- Ensure robust pre-implementation planning, post-change validation, and PIRs for significant changes.
- Liaise with global teams (network, server, cloud, security) to ensure consistent execution and documentation of change activities.
- Work closely with Risk, Audit, and Compliance teams to prepare change evidence and reports for internal and external audits.
- Design and deliver comprehensive change management reports, including KPIs, success/failure rates, emergency changes, and change velocity.
Requirements
To be successful in this role, you should meet the following requirements:
- Bachelor's degree in information technology, Computer Science, or related field.
- Minimum 8-12 years of experience in IT infrastructure and change management, preferably in the banking or financial services sector.
- Evidence of having conceptual knowledge of networking technologies like LAN, WAN, Wi-Fi
- Strong working knowledge of ITIL processes; ITIL Foundation certification required.
- Experience with global ITSM platforms such as ServiceNow, BMC Remedy, or equivalent.
- Advanced skills in Excel and reporting tools such as Power BI, Tableau, or Qlik.
- Background of working with the Agile methodology and associated tool sets – Jira, Confluence, Service NOW etc…
- Flexible working is essential as the team will be geographically dispersed
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India
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