Client Onboarding Specialist

6 hours ago

Bengaluru, Karnataka, India Pay3 Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Client Onboarding specialist - Pay3

Job Title: Client Onboarding Specialist

Location: Bengaluru, India 

Department: Customer Success & Implementation

Experience: 1–2 years

Type: Full-Time

About Pay3

Pay3 offers a comprehensive global payments solution for the digital commerce industry, enabling seamless  purchases and payouts across 100+ countries through a single low code integration. Our network excels in emerging markets, including Southeast Asia, India, China, Africa, and Latin America. We support stablecoin and cryptocurrencies. 

Role Overview

As a Client Onboarding Specialist at Pay3, you will be the primary point of contact for new enterprise clients post-sale. Your role involves guiding clients through the onboarding process, ensuring timely activation of our payment solutions, and setting the foundation for long-term success.

Key Responsibilities
  • Manage the end-to-end onboarding journey for new clients, ensuring a smooth transition from sales to active usage.
  • Collaborate with internal teams (Sales, Product, Compliance, Tech) and external partners to facilitate timely client activation.
  • Guide clients through integration steps, including KYC, documentation, and system setup, ensuring compliance and seamless technical integration.
  • Troubleshoot onboarding issues and coordinate with the tech team for swift resolutions.
  • Build rapport with clients and proactively manage expectations throughout the onboarding process.
  • Continuously improve onboarding workflows, checklists, and client communication materials.
  • Track key onboarding metrics (TAT, success rate, drop-offs) and report regularly to stakeholders.
  • Educate clients on Pay3's product capabilities and best practices for usage.
Requirements
  • 1–2 years of experience in client onboarding, implementation, or customer success, preferably in fintech, SaaS, or B2B environments.
  • Strong project management and coordination skills.
  • Excellent communication and interpersonal abilities.
  • High attention to detail and a client-first mindset.
  • Comfortable with API including documentation and technology tools to facilitate onboarding 
  • Ability to thrive in a fast-paced startup environment.
Nice to Have
  • Prior experience with onboarding in a payments/fintech environment.
  • Knowledge of the payments ecosystem and digital commerce platforms.
What We Offer
  • Competitive salary and growth opportunities.
  • Flexible work setup.
  • Collaborative and driven team environment.
  • Opportunity to work at the forefront of fintech innovation.

If you are interested please drop a note to

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