Partners Onboarding Specialist

2 days ago

Bengaluru, Karnataka, India Copper Edge - Eco Resort Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

We are a
growing team
passionate about delivering exceptional experiences and are looking for dedicated professionals to join us.

Role Description

We're looking for a dynamic and detail-oriented
Partners Onboarding Specialist
to join our growing team

In this role, you'll be responsible for onboarding and managing partnerships with
Travel Agents, Corporate Clients, and Event Management Companies
, ensuring seamless coordination and long-term collaboration.

Qualifications

  • Manage the
    end-to-end onboarding process
    for new partners — including travel agents, corporates, and event management companies
  • Coordinate with internal departments to ensure smooth setup, documentation, and account activation
  • Educate partners about company offerings, policies, and operational processes
  • Build and maintain strong, trust-based relationships with key partners to enhance collaboration and business opportunities
  • Drive
    revenue generation
    through active engagement, upselling opportunities, and cross-promotions
  • Work towards
    monthly and quarterly targets
    related to partner activation, retention, and revenue growth
  • Handle
    partner escalations
    promptly and ensure effective resolution to maintain satisfaction and trust
  • Maintain
    accurate and updated partner data
    — including contracts, performance metrics, and communication history
  • Handle inbound and outbound calls related to partner onboarding, support, and relationship management.
  • Prepare and share
    reports, dashboards, and performance summaries
    with management
  • Gather and analyze partner feedback to improve onboarding efficiency and overall experience
  • Collaborate with marketing and operations teams to strengthen partner engagement initiatives

Requirements

  • Graduation in any field
  • 1–3 years of experience
  • preferably in
    OTAs, Travel Agencies, Partner Onboarding or Client Servicing.
  • Excellent verbal and written communication skills
  • Strong interpersonal, organizational, and coordination abilities
  • Proficiency in
    CRM tools, Excel, and internal communication systems
  • Ability to manage multiple partners and deliver results within timelines
  • A proactive, goal-oriented mindset with strong attention to detail

Preferred

  • Prior experience working with
    travel agents, corporate accounts, or event management companies
  • Background in
    hospitality, travel, or B2B services

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