Onboarding Specialist

Onboarding Manager

About the company:

At WizCommerce, we are revolutionising B2B commerce for manufacturers, wholesalers, and distributors across the USA, India and Canada. Our mission is to empower businesses with innovative technology solutions that drive revenue and foster growth. Recognizing the challenges posed by outdated software and cumbersome offline selling methods, we offer a cutting-edge, AI-powered B2B sales app designed to enhance customer engagement.

Our platform allows sales representatives to take orders seamlessly, whether at trade shows, in the field, or online. With our industry's only AI engine, reps can upsell effectively and automate internal processes, all while enjoying an intuitive and beautifully crafted user interface. Efficiency and user experience go hand in hand in our design philosophy.

While B2C e-commerce has rapidly advanced, the B2B sector has often lagged behind, relying on disjointed systems. At WizCommerce, we see a vital opportunity to disrupt this space, bringing the same level of innovation that consumers expect. Our vision is to equip B2B businesses with the tools they need to thrive in a competitive market, streamline operations, and enhance customer interactions.

If you want to disrupt a Trillion$+ space, WizCommerce is the place to be. Read more about us:
Forbes
,
The Morning Star

Yourstory
or our
website

Founders:

Divyaanshu Makkar (Co-founder, CEO)

Vikas Garg (Co-founder, CCO)

Why should you join us?

• Huge Market Size:
  B2B commerce is just in India and the US. Our two main geos are a 5 Trillion$+ space, waiting to be disrupted. Every start-up has a risk of going to 0, but few have a market large enough to become 100B$+ companies.
• Never-ending exciting opportunities:
  If you are a person who loves to dig deeper into problems, figure out solutions, take ownership and implement the solution and then chill - this is the right place for you. We are building something that has never been made before
• Customers love us:
  There are many times when customers have invited us to stay with them to understand their pain points as we have exceeded their expectations in every feature launch, that's the ownership and quality bar we set here.

We're looking for people with a strong interest in building successful products or systems, comfortable dealing with lots of moving pieces, exquisite attention to detail, and are comfortable learning new technologies and methods.

Job Description:

Role:
As an Onboarding Manager at WizCommerce, you will play a crucial role in ensuring a seamless transition for our enterprise customers from the sales phase to successful implementation. You will oversee the entire account onboarding process, managing a team of Onboarding Specialists responsible for uploading customer data into their accounts. Your primary goal will be to deliver exceptional customer experiences by ensuring that customers can fully leverage our products and services.

Responsibilities:

• Own and execute the end-to-end onboarding process for new customers from an operational perspective.
• Set up customer accounts, permissions, and product configurations based on requirements.
• Handle customer-specific customizations and ensure they are implemented accurately and on time.
• Collaborate with the integration team to support light technical integrations (e.g., file-based uploads, Quick Books, Shopify, etc.).
• Maintain onboarding documentation, trackers, and process workflows.
• Act as the operational point of contact for onboarding-related issues, ensuring prompt resolution.
• Work cross-functionally with product, customer success, and support to ensure a coordinated experience.
• Manage multiple onboarding projects and ensure the timelines are met.
• Manage the task assignment of the Onboarding Specialists and guide them with the best approach possible to complete the task.
• Identify trends from onboarding feedback and suggest product or process improvements.

Qualifications and Skills:

• 1–2 years of experience in onboarding, customer operations, implementation, or a similar role.
• Strong proficiency in Microsoft Excel / Google Sheets (VLOOKUP, Pivot Tables, complex formulas, etc.).
• Analytical mindset with experience in handling, cleaning, and interpreting data sets.
• Familiarity with onboarding tools and ticketing systems (JIRA) is a plus.
• Excellent organizational skills and attention to detail.
• Clear and professional communication skills – both written and verbal.
• Ability to multitask and manage competing priorities in a fast-paced environment.

Nice to Have:

• Experience in a SaaS or tech-enabled service environment.
• Exposure to tools like Postman, HTML code or basic scripting is a plus.
• Background in operations, or implementation teams.

Compensation:
Best in the industry

Location:
Bengaluru

**Website Link:

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