Customer Service – Sea Export- Ocean

3 days ago


Mumbai, Maharashtra, India Hunarstreet Technologies Full time ₹ 2,50,000 - ₹ 7,50,000 per year
Customer Service – Sea Export
  • Co – ordination with various departments and customers to enable smooth
  • functioning and flow of information between various teams.
  • Co-ordinating of Land Side Services (CHA, CHB, CFS and Warehousing)
  • Part of Client Pitching Team from Operations and Procurement end.
  • Resolve conflicts between Shipper and Liner about their shipment.
  • Monitor vendor service delivery against SLA and frame agreements.
  • Increasing the operational efficiency within the organization.
  • Follow up with Carrier/Co-loader for onboard/loading confirmation.
  • Maintain flow of information between customer and carrier team about their shipment.
  • Handling regular customer service profile
  • Arranging for Transportation and custom clearance.
  • Monitoring post shipment documents along with invoices to customer
  • Create DSR for customer and internal assessment.


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