Executive/Team Lead CRM

20 hours ago

Vadodara, Gujarat, India Vidal Health Insurance TPA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Designation-Executive/Team Lead in CRM for Client Servicing for Big Corporate.

Job Location: Vadodara (Implant/Helpdesk)

Industry-TPA Company or Health Insurance will only be preferred

Job Description:

Key Responsibilities:

1. Management and Retention of Top corporate for the region along with Team as a L1 Level.

  1. Reports on top corporate/insurance companies/brokers to be reviewed with Leadership Team and proactively act on issues before escalations.

  2. Fulfilment of SLAs.

  3. Oversee timely submission of MIS reports to Insurance Companies/Corporate etc..

5.. Oversee department functions like the Customer Care, Claims, Preauth and related functions.

6.Claims and Cashless settlement

  1. Coordination with Broker, Insurance Company and Corporate Client etc.

Experience required:

  • Experience: 3-5years of experience in Customer Service or Client Relationship roles in Health Insurance or TPA Company

Personal Attributes and Competencies:

  • Strong verbal, written, presentation and persuasive skills that effectively communicates with
  • Experience of making and developing strategies
  • Strong negotiation skills that demonstrate creative, innovative problem-solving approaches to complex situations.
  • Strong analytical and problem-solving skills.

Interested Candidate can connect

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