Client Relationship Manager

3 days ago

Chennai, Tamil Nadu, India VIPsline Software Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Role:

A Customer Relationship Manager (CRM) plays a crucial role in ensuring that customers derive maximum value from a company's products or services, leading to customer satisfaction, retention, and growth. Here are the key roles and responsibilities of a Customer Relationship Manager:

Key Responsibilities:

  1. Onboarding:
     Successfully onboard new customers and guide them through the implementation process.
  2. Relationship Management:
    Establish and maintain strong relationships with customers to ensure their satisfaction and success.
  3. Customer Support:
     Provide technical support and troubleshoot issues to resolve customer concerns.
  4. Training:
     Develop and deliver training programs to customers to ensure they are effectively using the product or service.
  5. Upselling and Cross-selling
    : Identify opportunities to expand the product or service offering to increase revenue and customer value.
  6. Customer Feedback
    : Collect and analyze customer feedback to provide insights to the product development team and drive product improvements.
  7. Renewals and Retention:
     Manage contract renewals and proactively engage with customers to ensure long-term retention.
  8. Metrics and Reporting:
     Track and report on key metrics such as customer satisfaction, renewal rates, and upsell/cross-sell opportunities.
  9. Collaborate:
     Work closely with cross-functional teams, including sales, marketing, and product, to ensure customer success and drive business growth.
  10. Customer Success Strategy:
     Develop and execute a customer success strategy to achieve company goals and objectives.

Preferred candidate profile

  1. Experience:

Previous experience in a Customer Success, Sales, and/or account Management role within a B2B / B2C SaaS company
2. Communication skills:
 Ability to clearly and effectively communicate with customers and internal teams.
3. Languages: Multilingual -
English, Tamil, Hindi, Telugu, Kanada
4. Client communication:
 Understanding and addressing customer needs and concerns with a customer-first mindset.
5. Product Knowledge:
 Deep understanding of the company's products or services.
6. Problem-Solving:
 Ability to think critically and creatively to resolve customer issues.
7. Technical Proficiency:
 Familiarity with CRM software, customer success platforms, and other relevant tools.
8. Interpersonal Skills:
 Building and maintaining positive relationships with customers and team members.

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