Client Relationship Executive

10 hours ago

Chennai, Tamil Nadu, India Desirous Global Consulting Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Recruitment / Staffing Freelancing Job ID: DGC01101

Chennai, Tamil Nadu 0-2 Yrs ₹ ₹30000 Yearly

Job Summary:

The Client Relationship Executive is responsible for building and maintaining strong relationships with clients to ensure long-term satisfaction, retention, and business growth. This role involves understanding client needs, addressing concerns, coordinating with internal teams, and identifying opportunities for upselling or cross-selling company products or services.

Key Responsibilities:
  • Serve as the primary point of contact for assigned clients, managing day-to-day communication and support.
  • Develop a deep understanding of client business goals, challenges, and expectations.
  • Ensure timely delivery of products/services according to client requirements.
  • Coordinate with internal teams (sales, operations, finance, etc.) to resolve client issues and ensure smooth service delivery.
  • Prepare and present performance reports, proposals, and account reviews.
  • Identify opportunities to upsell or cross-sell additional services or solutions.
  • Maintain accurate client records in CRM systems and track engagement metrics.
  • Support client onboarding, training, and renewal processes.
  • Gather feedback from clients to drive product/service improvements.
  • Assist in resolving escalated issues promptly to ensure client satisfaction and retention.
Qualifications & Skills:
  • Education: Bachelor's degree in business administration, Marketing, Communications, or a related field.
  • Experience: 0-2 years in client servicing, account management, or customer relationship roles in any industry is preferred
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Good organizational and multitasking skills.
  • Proficiency with CRM tools (e.g., Salesforce, HubSpot, Zoho).
  • Ability to work independently and in a team environment.
  • A proactive, customer-first attitude.
Key Performance Indicators (KPIs):
  • Client satisfaction and retention rate
  • Response and resolution time for client issues
  • Revenue growth from existing accounts
  • Cross-sell/upsell success rate
  • Client engagement scores

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