AGM Program Management

Position:
AGM Program Management

Department:
Program Management Team

Company:
Magic Billion )

Location:
Noida

Magic Billion is a global talent management company - with the objective of supporting global businesses with their talent needs by providing targeted and skilled talent from India (across the spectrum from blue to white collar jobs). We are currently operating in 10 countries and send about 3000 Indians to global destinations every year.

Job Summary:
As an experienced Key Account Manager for our Global Clients, you will be at the forefront of our global business and will manage the client relationship end to end once a contract is signed from project planning to ensuring numbers to training success to post delivery of candidates. You will play a pivotal role in shaping our company's brand internationally.

Key Responsibilities:

1. Client Relationship Building:
Cultivate strong, trust-based relationships with key clients within the global recruitment sector.
Understand the unique needs and challenges of each client to provide tailored recruitment solutions.

2. Strategic Account Planning:
Develop and execute strategic account plans for key clients, aligning recruitment strategies with their business goals.
Continuously assess market trends and client needs to adjust strategies accordingly.

3. Client Retention and Growth:
Ensure high client satisfaction, leading to client retention and potential account growth.
Identify opportunities for upselling or expanding recruitment services within key accounts.

4. Recruitment Strategy Collaboration:
Collaborate with internal recruitment teams to develop and implement effective talent acquisition strategies.
Provide insights into the global talent landscape and industry-specific recruitment trends.

5. Customized Solutions Delivery:
Work closely with clients to understand their specific talent needs and deliver customized recruitment solutions.
Ensure that recruitment processes align with industry regulations and standards.

6. Performance Metrics Monitoring:
Define and monitor key performance indicators (KPIs) related to recruitment success and client satisfaction.
Regularly assess and report on the performance of recruitment initiatives within key accounts.

7. Candidate Engaement
.
Lead the end-to-end candidate experience journey, from application to onboarding to final dispatch.

8
. Ensure smooth, empathetic and transparent communication at all stages of the candidate journey.

9.
Implement technology and process improvements to reduce drop-offs and enhance candidate

satisfaction.

10
. Oversee grievances and refunds through system-driven SLAs (Zoho Desk) to ensure fairness, speed, and accountability.

Qualifications:

• Full time MBA from a good Institution.
• Proven experience within global placements, recruitment, or business development, preferably in a high-growth startup environment.
• Strong understanding of global recruitment trends and challenges.
• Exceptional sales and negotiation skills with a track record of successful project management.
• Analytical mindset with proficiency in data analysis tools.
• Excellent communication and interpersonal skills, especially in cross-cultural contexts.
• Ability to thrive in a fast-paced, dynamic work environment.
• Strategic thinking and a proactive approach to identifying business opportunities.

Benefits:

• Competitive salary and performance-based bonuses.
• Opportunity to work in a fast-paced, dynamic environment.
• Potential for career growth and advancement.

If you are a results-driven professional with a passion for innovation and growth, and keen to build, we'd love to hear from you. Join us in our exciting journey at Magic Billion and help shape the future of our industry.

To apply, please submit your resume and a cover letter detailing your relevant experience and accomplishments - basab