We'r Hiring For Top MNC

23 hours ago

Navi Mumbai, Maharashtra, India Navayuga Consultancy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Min 1.6 years exp on Assistant manager in QA, should be aware of 7 QC tools
  • Handle a team of 15-20 QA + 2 to 3 QTL
  • Should have done a project of Lean Six Sigma
  • 3+ years in a quality role within a BPO or customer support environment
  • Minimum 1 year in a team lead or assistant manager capacity (preferred in voice process)
  • Supervise and manage the Quality Analysts team.
  • Monitor and evaluate customer interactions (calls, chats, emails if applicable) to ensure service quality.
  • Identify gaps in agent performance and coordinate with operations for targeted interventions.
  • Conduct regular calibration sessions with stakeholders to align quality standards.
  • Design and implement quality improvement plans based on data insights.
  • Track quality metrics (CSAT, AHT, FCR, etc.) and prepare reports for management.
  • Provide feedback and coaching to frontline agents and quality analysts
  • Support new hire and refresher training programs with quality insights.
  • Ensure compliance with internal processes, client guidelines, and regulatory standards.
  • Participate in client calls and reviews related to quality performance.
  • Maintain documentation related to quality processes and performance.

Interested can share your resume and details to

  • We'r Hiring For Top MNC

    22 hours ago

    Navi Mumbai, Maharashtra, India Navayuga Consultancy Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are hiring for Top MNC, Know who might be interested ?Company: HexawareROLE: HRBPEXP: 9-12 yearsLOCATION: Navi MumbaiJob descriptions:HR Business Partner:Support end to end HRBP delivery.Foster a strong business relationship with the stake holdersInduction and assimilation of the new joinersEmployee Confirmation, Performance Management and...

  • Content Moderator

    2 weeks ago

    Mumbai, Maharashtra, India Top MNC Company Full time ₹ 1,90,000 - ₹ 5,70,000 per year

    Company: Top MNC CompanyRole: Content ModeratorManagement Level: CL13 (Entry Level)Education: Any Graduate (preferably Non-Technical)Salary Range: 2.29 LPAWork Shift: 24/7 RotationalLocation: MumbaiCab Facility: Provided by the companyRoles & ResponsibilitiesAnalyze and review user profiles, audio, video, and text-based content to ensure compliance with...

  • We're hiring For Top MNC

    14 hours ago

    Navi Mumbai, Maharashtra, India Navayuga Consultancy Full time ₹ 7,00,000 - ₹ 10,00,000 per year

    Key Responsibilities:• Training Needs Assessment:Identify the specific training needs of BPO agents, including skill gaps, product knowledgerequirements, and areas for improvement in sales techniques.• Training Program Development:Design and develop comprehensive training programs, including curriculum, materials, and deliverymethods (e.g., in-person,...

  • We are Hiring For

    4 days ago

    Navi Mumbai, Maharashtra, India ODS Protective Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description:We are hiring for Web Developer, Digital Marketing, Data Analyst, Advanced Excel Expert, IT Support, and MIS Data Analyst.Responsibilities:Web Developer: Build, maintain, and optimize websites.Digital Marketing: Plan and execute online campaigns, SEO, and social media strategies.Data Analyst / MIS Analyst: Analyze data, prepare MIS reports,...

  • Head R&D

    2 weeks ago

    Mumbai, Maharashtra, India Michael Page Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Candidates with MTech/PhD in Polymer/Material Science or Chemical EngineeringCandidates who have led R&D for sun control/architectural/paint protection filmsAbout Our ClientThe hiring organization is a well-established and respected name in the Poly film manufacturing industry. As a company, it is known for its technical expertise and commitment to...

  • Automation Testing- Permanent Hiring For a MNC

    2 weeks ago

    Navi Mumbai, Maharashtra, India G R Consultants Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Multiple opening for Automation Testers selenium, Java, Webdriver Mobile Automation, Appium Cypress/Playwright Automation4.Automation Testing, Strong Python + Robot Framework or Any Framework Job Location : Mumbai (Airoli/Parel) Required Candidate profileExperience : 3.5+ yrsNP : Immediate candidate only1 Round Interview. Please apply only if you can...

  • ftc - r&d

    3 days ago

    Navi Mumbai, Maharashtra, India Piramal Pharma Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionBusiness: Piramal Consumer HealthcareDepartment: R&DLocation: Rabale, Navi MumbaiTravel: MediumJob OverviewT he incumbent will be responsible for handling & calibration of instruments. Should be actively involved in Routine analysis, Instrumental analysis, Stability study testing, Recording and Maintaining Lab data.Key Stakeholders:...

  • ftc - r&d

    2 days ago

    Navi Mumbai, Maharashtra, India Piramal Enterprises Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Business: Piramal Consumer HealthcareDepartment: R&DLocation: Rabale, Navi MumbaiTravel: MediumJob OverviewT he incumbent will be responsible for handling & calibration of instruments. Should be actively involved in Routine analysis, Instrumental analysis, Stability study testing, Recording and Maintaining Lab data.Key Stakeholders: InternalR&D teamKey...

  • We are Hiring International Recruiters

    4 days ago

    Mumbai, Maharashtra, India Job Boosts Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Work with international & local clients Achieve target-based KPIs (calls, sourcing, closures) Source top talent across industries Deliver high-quality recruitment solutions globally What Were Looking For 2–6 years of recruitment experience Strong sourcing & communication skills Target-driven & ambitious professionals Experience in US/UK/SEA/CIS hiring = a...

  • Maintenance & Repair Executive (M&R)

    4 days ago

    Navi Mumbai, Maharashtra, India SC Lines Shipping & logistics Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring: M&R (Maintenance & Repair) Executive Location:Belapur / Navi MumbaiCompany:SC Lines Shipping and Logistics Pvt. Ltd.We are looking for aMaintenance & Repair (M&R) Executivewith a strong background inshipping & logistics, specifically inNVOCC and Freight Forwarding operations.Experience Required 3 to 6 years in M&R role within a...