We're hiring For Top MNC

20 hours ago

Navi Mumbai, Maharashtra, India Navayuga Consultancy Full time ₹ 7,00,000 - ₹ 10,00,000 per year

Key Responsibilities:


• Training Needs Assessment:

Identify the specific training needs of BPO agents, including skill gaps, product knowledge

requirements, and areas for improvement in sales techniques.


• Training Program Development:

Design and develop comprehensive training programs, including curriculum, materials, and delivery

methods (e.g., in-person, virtual, online).


• Training Delivery:

Conduct engaging and effective training sessions, using various methods like presentations,

simulations, role-playing, and case studies.


• Assessment and Feedback:

Evaluate the effectiveness of training programs through assessments, feedback, and performance

tracking.


• Performance Improvement:

Provide coaching and support to agents to address individual performance gaps and improve sales

skills.


• Knowledge Transfer:

Ensure the accurate and consistent delivery of life insurance product information and sales techniques

to all trainees.


• Content Development:

Create and maintain training materials, including presentations, guides, and other resources, in

alignment with BPO's training standards.


• Performance Measurement:

Monitor and report on key training metrics, such as sales performance, training completion rates, and

customer satisfaction.


• Collaboration:

Work collaboratively with BPO management and other departments to align training with business

objectives and strategic priorities.

Skills and Qualifications:


• Strong Knowledge of Life Insurance:

Comprehensive understanding of life insurance products, industry regulations, and sales practices.


• Excellent Training and Communication Skills:

Ability to design engaging training programs, deliver effective presentations, and communicate clearly

with diverse audiences.


• Coaching and Mentoring Skills:

Ability to provide constructive feedback, guide trainees, and support their professional development.


• Strong Analytical Skills:

Ability to assess performance data, identify training needs, and measure the effectiveness of training

programs.


• Proficiency in Training Technologies:

Familiarity with online learning platforms, LMS systems, and other training tools.


• Problem-solving and Decision-making Skills:

Ability to identify challenges, develop solutions, and make informed decisions.

Experience:


• Experience in insurance sales or a related field is preferred.


• Experience in training or coaching sales teams, especially in a BPO setting.


• Experience with various training methodologies and tools.

Other:


• Willingness to adapt to changing BPO requirements and industry trends.


• Ability to work effectively in a fast-paced and dynamic environment

Interested can share your resume and details to

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