Customer Success Associate
2 weeks ago
Job Title: Customer Care Associate
Location: Saket, New Delhi
Employment Type: Full-Time
Job Summary:
We are seeking a proactive and customer-focused Customer Care Executive to manage client interactions, resolve queries, and ensure customer satisfaction. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a customer-first approach.
Key Responsibilities:
- Handle outbound calls address customer queries.
- Provide accurate information about products/services to customers.
- Resolve complaints and escalate complex issues to the relevant department.
- Maintain customer records and update databases with accurate details.
- Follow-up with customers to ensure resolution and satisfaction.
- Achieve daily/weekly/monthly targets related to customer service metrics.
- Adhere to company policies, compliance, and quality standards.
Qualifications & Skills:
- Minimum 12th pass / Graduate in any discipline.
- Prior experience in customer service, call center, or related field preferred.
- Excellent verbal and written communication skills (English/Hindi/regional language as per requirement).
- Strong listening, problem-solving, and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in MS Office and CRM tools is an added advantage.
Job Type: Full-time
Pay: Up to ₹22,000.00 per month
Work Location: In person
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