Tours Operation Executive

1 day ago

Bengaluru, Karnataka, India Active Holiday Company Full time ₹ 9,00,000 - ₹ 12,00,000 per year

The Role:
As a Tour Operations Executive, you will be the key to our clients' seamless travel experiences. You will manage the entire operational flow from the moment a booking is confirmed until the client returns home, ensuring every detail is perfect. This is a hands-on role that requires a passion for travel and a meticulous attention to detail to serve our direct customers.

Key Responsibilities:

  • Manage end-to-end tour operations for individual travelers and small groups.( Working in MICE industry would be an add on)
  • Liaise directly with our global network of DMCs and suppliers to confirm bookings, accommodations, and ground arrangements.
  • Serve as the primary point of contact for our clients, providing pre-tour information, managing on-tour support, and handling post-tour feedback.
  • Ensure all travel documentation (itineraries, vouchers, visa assistance, etc.) is prepared accurately and on time.
  • Handle and resolve any operational issues that may arise during a trip, demonstrating a calm and solution-oriented approach.
  • Maintain and update tour data, prices, and availability on our internal systems.

Qualifications:

  • Proven experience in tour operations within the B2C travel industry. ( working in MICE tour operations would be an add on)
  • Exceptional client-facing communication skills, both written and verbal.
  • Strong organizational skills and the ability to manage multiple complex itineraries simultaneously.
  • A passion for adventure, running, cycling, or active travel.
  • Proficiency in travel booking software and MS Office Suite.

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