Team Lead, Script Management

Company Description
IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.

We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medellín, Colombia. For more information, visit , or follow us on Twitter @IntegriChain and LinkedIn.

Job Description
Your mission at IntegriChain:
IntegriChain, the leading provider of commercialization and Net Revenue Optimization solutions for the life sciences industry, is seeking a hands-on Team Lead to drive the delivery, management, and continuous improvement of business processes supported by automation.

This role is ideal for someone who thrives in both strategic and operational capacities - partnering closely with internal business groups to gather requirements, validate processes, and ensure automations are effectively enhancing business efficiency. The ideal candidate will lead initiatives to expand automation usage, maintain documentation and stakeholder communication, support testing and troubleshooting efforts, and ensure the automation platform is prepared to meet business needs, especially during peak performance periods. This role requires strong organizational, analytical, and communication skills, with a passion for building scalable, well-managed automation processes that deliver measurable impact.

What this role entails:

• Act as a liaison between business stakeholders and the automation development team to ensure automation deliverables align with business goals.
• Assist in preparing the automation platform for high-performance periods and peak processing times.
• Collaborate with internal teams to gather requirements and continuously improve workflows and automation performance.
• Own and drive documentation efforts, ensuring all automation processes, changes, and supporting materials are clear, accurate, and current.
• Support validation, testing, and troubleshooting of complex automation enhancements alongside analysts.
• Contribute to and maintain KPIs that communicate the impact, value, and risk profile of automations to leadership and stakeholders.
• Support the onboarding and training of new team members on automation processes, tools, and standards.
• Provide regular status updates, reports, and performance analysis to leadership.
• Ensure effective change management is in place, including stakeholder communications and user awareness of changes.
• Promote best practices and knowledge sharing within the automation team to enhance collective understanding and performance.
• Support ad-hoc initiatives and projects.

Qualifications

• Knowledge of Medicaid or pharmaceutical rebate processes is highly desired.
• Bachelor's degree in Business, Information Systems, or a related field (or equivalent experience).
• 8+ years of experience in process improvement, operations, or automation delivery, preferably within a cross-functional or technical environment.
• Strong understanding of business process automation and change management.
• Experience working with stakeholders to define business requirements and translate them into action.
• Excellent communication, presentation, collaboration, and project management skills.
• Analytical mindset with the ability to identify performance trends, risk factors, and improvement opportunities.

Additional Information

What does IntegriChain have to offer?

• Mission driven: Work with the purpose of helping to improve patients' lives
• Excellent and affordable medical benefits + non-medical perks including Flexible Paid Time Off and much more
• Robust Learning & Development opportunities including over 700+ development courses free to all employees

IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.