Technical Support Engineer

2 weeks ago

Bengaluru, Karnataka, India Weekday AI Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Description:Requirements:Key Responsibilities:
  • Serve as the primary technical contact for clients, providing in-depth troubleshooting and resolution for email security issues, including spam filtering, phishing detection, and email delivery failures.
  • Manage and troubleshoot DNS configurations, including A, MX, TXT, SPF, DKIM, and DMARC records, ensuring correct domain authentication and email flow.
  • Advise clients on best practices for implementing email authentication protocols to enhance security and reduce email spoofing and phishing attacks.
  • Support and administer Google Workspace and Microsoft Exchange environments, ensuring secure and efficient mail routing and delivery.
  • Investigate and resolve issues related to email delivery, bounce-backs, and unauthorized access attempts, collaborating with internal teams and third-party vendors if necessary.
  • Conduct root cause analysis for recurring issues and recommend long-term solutions to enhance system stability and email security posture.
  • Assist clients in configuring, optimizing, and maintaining DMARC, DKIM, and SPF records to align with their security and deliverability goals.
  • Work closely with cybersecurity teams to identify potential vulnerabilities and implement proactive security measures to safeguard email communications.
  • Document issue resolutions, create knowledge base articles, and contribute to continuous improvement of support processes and tools.
  • Stay updated with emerging threats, email security technologies, and industry best practices to provide proactive guidance to clients.
Required Skills and Qualifications:
  • 2-6 years of hands-on experience in technical support, preferably with a focus on email security, authentication protocols, and DNS management.
  • Strong understanding of email authentication standards including DMARC, DKIM, SPF, and their implementation across diverse platforms.
  • Solid experience with DNS configuration and troubleshooting.
  • Proficiency with Google Workspace and Microsoft Exchange, including administration and support.
  • Sound knowledge of cybersecurity concepts and practices, especially related to email systems.
  • Excellent problem-solving skills with a focus on root cause analysis and long-term resolution.
  • Strong interpersonal and communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
  • Proven ability to work in a fast-paced, collaborative environment with multiple priorities.
  • Certifications in email security, Google Workspace, Microsoft Exchange, or cybersecurity are a plus.

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