Regional Service Coordinator

2 weeks ago


Mumbai, Maharashtra, India Panasonic Life Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role & responsibilities:

  • Planning and scheduling inspection frequency & plan for the team to achieve better reach to customer end.
  • Responsible for Replacement Inspection Audit at Warehouse and Dealers Location.
  • Collect daily Inspection report, Prepare periodic MIS reports.
  • Track & ensure activity wise Defective Lighting Products Replacement Settlement within given time frame.
  • Monitor monthly targets, reports and warranty claims and cross functional follow up for pending claims to achieve the set targets.
  • Maintain DCR for respective team / technicians. Ensure timely submission of technicians attendances & validated expenses.
  • Collect Service feedback from Channel partners to identify gap areas. Initiate necessary CAPA in \coordination with CFT to nullify negative feedback.

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