CRM Manager Real Estate

22 hours ago

Mohali, Punjab, India Upload Communications Full time ₹ 78,00,000 per year

Key Responsibilities:

  • CRM System Management:
  • Setup and Configuration: Set up and configure the CRM software to meet the specific needs of the real estate company or team.
  • Data Entry and Maintenance: Ensure accurate and up-to-date data entry and maintenance of client information, leads, and property listings within the CRM.
  • Workflow Optimization: Streamline workflows and processes within the CRM to improve efficiency and productivity.
  • Reporting and Analytics: Generate reports and analyze data from the CRM to identify trends, measure performance, and make data-driven decisions.
  • Client Relationship Management:
  • Lead Management: Track and manage leads, nurture them through the sales funnel, and ensure timely follow-up.
  • Client Communication: Facilitate effective communication with clients through various channels, including email, phone, and in-person meetings.
  • Customer Service: Provide excellent customer service to clients, addressing their inquiries and resolving issues promptly.
  • Relationship Building: Build and maintain strong relationships with clients to foster loyalty and repeat business.
  • Sales Support:
  • Sales Process Support: Support the sales team by providing them with the necessary tools and information to close deals.
  • Sales Forecasting: Assist in developing sales forecasts and tracking performance against targets.
  • Marketing Support: Support marketing efforts by identifying and targeting potential clients.
  • Back Office Support:
  • Documentation: Ensure all documentation pertaining to client bookings is complete, accurate, and compliant.
  • Payment Processing: Handle payment receipts, demand letters, and reminders.
  • Post-Sales Support: Handle post-sales queries and ensure customer satisfaction.

Skills and Qualifications:

  • Strong organizational skills: Ability to manage large amounts of data and information.
  • Excellent communication skills: Ability to communicate effectively with clients and team members.
  • Proficiency in CRM software: Familiarity with real estate CRM platforms and software.
  • Problem-solving skills: Ability to identify and resolve issues effectively.
  • Attention to detail: Ability to ensure accuracy and completeness of data.
  • Sales or customer service experience: Previous experience in sales or customer service is a plus.

Job Types: Full-time, Permanent

Pay: ₹50, ₹65,000.00 per month

Work Location: In person

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